Weymouth Office - Service Analyst

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

THE ROLE

This is a ‘fully hands‑on’ role to be responsible & own the full end to end process for New Starters, Leavers and Internal movers across the New Look estate (OnPayroll) and including OffPayroll contractors.

New Starters: You will be responsible for ensuring all new starters are set up with accounts, applications and hardware needed to perform their role from the first day with the business. Ensuring access granted is in line with their role and compliant with security and audit policies. Also covering assigning laptops where and kit to support hybrid working where applicable. Maintaining relationships with managers across the business to ensure they are fully supported with their new recruits. Sharing and maintaining business communication to the line managers and new starters throughout the set up process.

Leavers: You will be responsible for the co‑ordination of all leavers, ensuring IT systems are kept secure by locking them down and the termination of applications. Communicating with the leavers and line managers in advance to ensure everything is ready. You will also be responsible for the co‑ordination of hardware/IT assets ensuring they are retrieved & fully tracked for use for future new starters. The ability to adhere to business SLA’s provided.

Movers: You will be responsible for ensuring all internal movers have only the access relevant to their new role. Including the removal of old access and updating for the new role. To remain compliant with security and audit policies. Acting as a key point of contact for potential systems access issues, liaising directly with new starters, line managers & key IT teams to assist with the on‑boarding process.

Continuous improvement: create & maintain relationships with all IT Service Teams to review new & retiring applications, ensuring all system access is kept fully secure. Standard hours are 37.5 per week. Maintaining relationships with 3rd party suppliers to ensure tasks are fully completed and SLA’s are adhered to. Reporting any escalations to the IT Service Operations Manager.

WHATS IN IT FOR YOU

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Profit related bonus scheme
• Option to join our Healthcare Private Medical Scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave.
• Spread the cost of your commute with interest‑free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme

We’re proud to partner with the Retail Trust and Fashion & Textile Children’s Trust.

WHAT YOU’LL BE DOING:

• Access Requests: Processing requests for access and the addition of new groups or users in a timely manner
• Performing impact assessments for new roles not agreed on the system access matrix
• Keeping business role matrix’s current and relevant.
• Assisting in the investigation and resolution of problems relating to system access
• Ensuring Leavers user accounts & associated assets are tracked, locked down appropriately & all IT hardware is retrieved & accounted for.
• Performing account updates for Internal movers
• Extension of accounts where FTC or contract
• Keeping and maintaining accurate access control records, working documents and databases
• Maintaining and keeping welcome guides and the IT Induction decks current and relevant

Compliance & Security: Ensuring system security by making sure that system access is appropriate to the business area. Ensuring access controls meets the requirements as defined by New Look Security policy. Logging & escalating threat activity to IT Security Team & management. Ensuring audit, modification and revocation of access rights is carried out.

WHO YOU ARE: Experience of working in IT and/or a customer service environment & an inquisitive nature! A good working understanding of Microsoft applications – Outlook, Excel, Word and PowerPoint. Some knowledge of troubleshooting with hardware, software and networking.

Why New Look? We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process.