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For Companies At a Glance
- Tasks: Provide tech support and manage end-user devices for a leading fashion brand.
- Company: Join a feel-good fashion brand with over 55 years of experience.
- Benefits: Enjoy 40% staff discount, healthcare options, and extra leave on your birthday.
- Why this job: Make a real impact in a fun, inclusive environment while developing your IT skills.
- Qualifications: Degree in IT or relevant experience; knowledge of Microsoft products preferred.
- Other info: Flexible working patterns and opportunities for career progression.
The predicted salary is between 36000 - 60000 £ per year.
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE
You will be responsible for the provision and maintenance of end user computing e.g., desktops, laptops, scanners, printers, collaboration tools, mobile devices, and any other peripherals used by colleagues. This includes providing the required hardware/software and ongoing support to all devices.
WHAT’S IN IT FOR YOU
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Profit related bonus scheme
- Option to join our Healthcare Private Medical Scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave
- Spread the cost of your commute with interest‑free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
WHAT YOU’LL BE DOING
- Provide Technical Support: Offer second-line support for end-users, troubleshooting and resolving hardware, software, and network issues across desktops, laptops, and mobile devices.
- Manage End-User Devices: Configure, deploy, and maintain end-user computing devices, ensuring they meet company standards and user needs.
- Software Installation & Management: Install, update, and manage software applications, including managing licenses and ensuring compliance with company policies.
- Incident Management: Log, track, and resolve incidents in the IT service management system, escalating issues to higher-level support when necessary.
- User Training & Documentation: Create and maintain user documentation and provide training on the use of IT resources and tools to improve user productivity and minimize downtime.
- Security Compliance: Implement and enforce security policies on end-user devices, including antivirus management, encryption, and access controls.
- Collaboration with IT Teams: Work closely with other IT teams to ensure seamless integration and support of end-user computing environments.
- Asset Management: Maintain accurate records of hardware and software inventory, tracking asset life cycles and coordinating hardware refresh programs.
- Remote Support: Provide remote support to users in different locations, ensuring consistent and reliable IT services for all end-users.
- Continuous Improvement: Identify and suggest improvements to processes, tools, and technologies to enhance the efficiency and effectiveness of end-user computing services.
WHO YOU ARE
- A degree in IT or relevant experience e.g., IT and/or customer services function
- Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks, etc.)
- A vocational qualification such as CompTIA (preferable)
- Knowledge of Microsoft products e.g., Exchange, Intune, Entra, Teams Admin, M365 and operating systems
- Knowledge of an ITIL based environment.
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process.
End User Computing Analyst in Weymouth employer: New Look Group
Contact Detail:
New Look Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Computing Analyst in Weymouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in IT support and user training can directly benefit their team. Confidence is key!
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows you're genuinely interested and helps you figure out if this is the right place for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team. Let’s get you that job!
We think you need these skills to ace End User Computing Analyst in Weymouth
Some tips for your application 🫡
Keep it Simple: Make sure your CV is in a straightforward format like Microsoft Word. This helps us process your application smoothly and ensures we don’t miss any important details.
Show Your Passion: In your cover letter, let us know why you’re excited about the End User Computing Analyst role. Share your enthusiasm for tech and how you can contribute to our mission of making style accessible and fun!
Tailor Your Application: Don’t just send a generic CV! Highlight your relevant experience and skills that match the job description. We want to see how you fit into our team and culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates!
How to prepare for a job interview at New Look Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of end-user computing devices and software. Familiarise yourself with the specific tools mentioned in the job description, like Microsoft products and ITIL practices. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully troubleshot issues in the past. Think about specific scenarios where you resolved hardware or software problems. This will demonstrate your ability to provide second-line support effectively and highlight your customer service skills.
✨Emphasise Collaboration
Since the role involves working closely with other IT teams, be ready to discuss your experience in collaborative environments. Share examples of how you've worked with others to improve processes or resolve incidents, showcasing your teamwork and communication skills.
✨Prepare Questions About Continuous Improvement
Think about how you can contribute to enhancing the efficiency of end-user computing services. Prepare thoughtful questions about the company's current processes and express your eagerness to suggest improvements. This shows that you're proactive and invested in the role.
