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For Companies At a Glance
- Tasks: Deliver technical services for servers and storage, providing 2nd and 3rd line support.
- Company: Join a feel-good fashion brand with over 55 years of making style accessible.
- Benefits: Enjoy 40% staff discount, virtual GP access, and extra leave on your birthday.
- Why this job: Make an impact in IT while working in a fun and inclusive environment.
- Qualifications: Degree in IT or related field, experience in server and storage teams.
- Other info: Flexible working patterns and excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE
In this role you will be responsible for delivering technical services for infrastructure servers and storage and will work closely with the Service Desk to provide 2nd and 3rd line operational support. This role will support the process of impact assessing and planning IT infrastructure changes, and will then implement, test and monitor required changes in line with agreed change plans. This role is based twice a week from our Lymedale DC - in Newcastle under Lyme.
WHAT’S IN IT FOR YOU:
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligibility after 2 years service)
- Spread the cost of your commute with interest-free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
WHAT YOU’LL BE DOING:
SUPPORT:
- Providing, managing and maintaining all servers (Unix, Wintel and Mainframe) ensuring they remain available at all required times
- Managing and maintaining all core operating systems
- Resolving IT infrastructure-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements
- Provide timely communication to users on the status of their service requests and incidents, as required
- Liaising with IT suppliers to ensure IT infrastructure-related incidents and problems are resolved in a timely and professional manner
- Ensuring problem prevention methods are continually applied to improve service levels and reduce costs
- Undertaking IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
- Monitoring the availability, performance and throughput of supported IT infrastructure
- Prioritising and scheduling assigned support activities and tasks
- Participating in disaster recovery activities as required
CHANGE:
- Working with project teams to review and impact assess new business requirements
- Contributing to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change rollout plans etc.
- Ensuring capacity, availability, security and service support requirements are considered in all IT infrastructure changes
- Providing required environments
- Implementing, testing and monitoring required IT infrastructure changes in line with change implementation plans
- Ensuring IT infrastructure changes meet the agreed service acceptance criteria
- Ensuring Asset and Configuration Management principles, processes and procedures are applied
- Ensuring monitoring thresholds and alerts are set up to achieve a fix before fail way of working
WHO YOU ARE:
- A degree in IT or related business topic (desirable)
- Experience working in server and storage teams
- Microsoft Certified Systems Engineer (MCSE)
- Exposure/Experience with Microsoft Exchange Server (desirable)
- Exposure/Experience with Active Directory Policy Administration (desirable)
- Exposure/Experience with E-Mail Filtering Systems (desirable)
- Exposure/Experience with Enterprise Anti-Virus solutions (desirable)
- Exposure/Experience with SCOM (desirable)
- Experience of creating and managing virtual and physical servers for UNIX and Windows variant O/S
- Knowledge of data storage devices
- Understanding of UNIX and Windows file systems
Why New Look? We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss this with you in line with the output needed for the role.
Technical Services Analyst (Newcastle under Lyme) employer: New Look Group
Contact Detail:
New Look Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Analyst (Newcastle under Lyme)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Ace that interview! Research common questions for Technical Services Analyst roles and practice your answers. Be ready to showcase your technical skills and how you’ve tackled challenges in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be part of a brand that values its employees and offers great perks!
We think you need these skills to ace Technical Services Analyst (Newcastle under Lyme)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Technical Services Analyst role. We want to see how your background aligns with our needs, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role at New Look and how you embody our values. We love seeing personality, so let us know what makes you tick!
Keep It Simple: When submitting your application, ensure your CV is in a simple format like Microsoft Word. This helps us process your application smoothly and keeps things hassle-free for everyone involved.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at New Look Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server and storage systems, especially Unix and Windows. Be ready to discuss your experience with Microsoft Exchange Server and Active Directory, as these are key areas for the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved IT infrastructure-related incidents in the past. Highlight your ability to diagnose problems and implement effective solutions, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand Change Management
Familiarise yourself with change implementation plans and the importance of service acceptance criteria. Be prepared to discuss how you would assess new business requirements and contribute to technical documentation.
✨Communicate Effectively
Practice clear and concise communication, especially when discussing technical issues. You'll need to convey information to users and liaise with IT suppliers, so showing that you can communicate effectively is crucial.