At a Glance
- Tasks: Lead a team to create an amazing shopping experience for customers both in-store and online.
- Company: Join New Look, a brand that values diversity and positive change in fashion.
- Benefits: Flexible working patterns, training opportunities, and a supportive team environment.
- Other info: Great career growth opportunities in a fun and inclusive workplace.
- Why this job: Be a fashion ambassador and inspire customers while developing your leadership skills.
- Qualifications: Retail experience is a plus, but passion and teamwork are what we value most.
The predicted salary is between 25000 - 30000 € per year.
As a Supervisor, you will work with your management team to implement the ultimate Omnichannel experience for our customers, ensuring they are given the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our Brand Values in everything you do: Customer Obsessed, Play to Win, It Starts With Me and We Are One. You will inspire our customers to look good and express themselves with the latest fashion, wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating a customer first approach.
Accountabilities and Responsibilities
- CUSTOMER
- Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online.
- Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion.
- Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer.
- Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team.
- Deliver effective deployment of the team so that our customer’s needs are always met.
- Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory.
- TEAM
- Sponsor a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teams.
- Work with the Deputy/Store Manager to create an environment in which team engagement is optimised, feedback is sought and acted upon, and wellbeing initiatives are led by the Management Team.
- Role modelling our Values and ensuring our Teams work with them in mind.
- Actively seek out opportunities for self-development – this is as important as that of your teams.
- Coach and develop a team of high performing Omnichannel advocates who are focused to deliver a great experience for our customers.
- Nurture, develop and grow our teams to ensure we retain best in market and contribute to forming career pathways for our teams, along with store succession.
- Support the Management Team through any change, have great communication skills and a willingness to adapt at pace in a changing environment.
- Play a crucial part in building a culture that rewards and recognises both individual and team performance.
- Understand key people policies and procedures and apply these in a fair and consistent manner.
- Train team to keep the store environment safe for our customers and colleagues by understanding their responsibility to follow all health and safety protocols.
- Embrace change and demonstrate resilience, supporting your team to do the same.
- Understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player.
- You’ll have a keen eye for detail in maintaining great store standards.
- Previous experience in retail is desirable but not essential.
Key Relationships
- Sales/Deputy Manager
- Store Manager
- Store Team
- Local New Look Stores
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Supervisor - Visual employer: New Look Group
At New Look, we are committed to creating a vibrant and inclusive work environment where our team members can thrive. As a Supervisor in Visual, you will not only lead a passionate team dedicated to delivering exceptional customer experiences but also benefit from our strong focus on personal development and flexible working patterns. Join us in making fashion a force for positive change while enjoying a culture that celebrates diversity and recognises individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Visual
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they live their brand values. This will help you connect with the team and show that you're a great fit!
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. This is key for a role focused on delivering an amazing Omnichannel experience.
✨Tip Number 3
Be ready to discuss how you can inspire and develop a team. Share your ideas on coaching and creating a positive environment. They want someone who can lead by example and foster a culture of inclusion.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and living our values.
We think you need these skills to ace Supervisor - Visual
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love delivering top-notch customer service. Share specific examples of how you've gone above and beyond to make customers feel valued, as this aligns perfectly with our Customer Obsessed value.
Emphasise Team Spirit:We’re all about teamwork here at StudySmarter! Make sure to highlight your experience working in a team environment and how you’ve contributed to creating a positive atmosphere. We want to see how you embody our We Are One value.
Be Creative with Your Application:Since the role involves inspiring visual journeys, don’t hesitate to showcase your creativity in your application. Whether it’s through your layout or the way you present your experiences, let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at New Look Group
✨Know the Brand Values
Before your interview, make sure you understand the brand values: Customer Obsessed, Play to Win, It Starts With Me, and We Are One. Think of examples from your past experiences that demonstrate how you've embodied these values, as this will show your alignment with the company's culture.
✨Prepare for Customer Scenarios
Since the role focuses on delivering an exceptional Omnichannel experience, be ready to discuss specific scenarios where you've enhanced customer service. Prepare to share how you’ve coached others or improved team performance in a retail setting, as this will highlight your leadership skills.
✨Showcase Your Team Spirit
The company values teamwork and inclusivity, so come prepared to talk about how you've contributed to a positive team environment. Share stories that illustrate your ability to support and develop your colleagues, as well as how you handle feedback and adapt to change.
✨Demonstrate Your Visual Merchandising Skills
As a Supervisor - Visual, you'll need a keen eye for detail. Bring along ideas or examples of visual merchandising that you've implemented in the past. Discuss how you tailored displays to reflect customer preferences, as this will show your creativity and understanding of the market.
