At a Glance
- Tasks: Lead a dynamic team to create an amazing shopping experience and drive store performance.
- Company: Join New Look, a feel-good fashion brand with over 55 years of style innovation.
- Benefits: Enjoy 40% staff discount, flexible hours, and a range of perks including health and wellness benefits.
- Other info: Flexible working patterns available to suit your lifestyle.
- Why this job: Be part of a vibrant team that celebrates individuality and delivers exceptional customer service.
- Qualifications: Previous management experience and a passion for fashion are essential.
The predicted salary is between 24000 - 36000 £ per year.
We’re the feel‑good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we’re customer‑obsessed and we work as one.
As our Sheerness Store Manager, you will lead and inspire a large team to deliver great results through your commerciality, collaboration, resilience, and customer obsession. We are a flexible employer, supporting a healthy work‑life balance while empowering you to bring your best self to work. Our goal is to create a stylish and welcoming store that celebrates individuality—for our customers and our team alike.
The Role:
- In your shopping centre store, you will guide your team to create a customer‑obsessed atmosphere where everyone feels valued and supported.
- You will bring a genuine passion for creating a shopping experience that helps customers express their individuality, personality, and unique style through fashion.
- You will be fully accountable for your store’s performance while having the freedom to approach challenges creatively.
- By working alongside your Territory Leader and Visual Coach, you will continually identify opportunities to improve KPI’s, customer service, team development, and overall sales.
About you:
- You have previous store/deputy management experience.
- You have a track record of effectively leading and managing a team.
- You identify yourself as a New Look brand adorer.
- You have a history of delivering and exceeding KPI’s and key objectives.
- Commercial acumen.
- Excellent communication and interpersonal skills to engage with customers and provide exceptional service.
- Exceptional organizational skills to handle inventory management, stock control, and order replenishment efficiently.
Why New Look?
- You’ll love our generous staff discount – 40% off for you and a loved one, and 25% off for up to 12 friends and family members!
- Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway.
- Plan for your retirement while you work with our contributory private pension scheme.
- We have a performance‑related retail management bonus scheme.
- Our family‑friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave.
- Claim money back towards the cost of medical care that you pay for yourself and your children with our healthcare cash plan, paid for by us.
- Do your bit for the environment and save money with our Cycle2Work scheme.
- All employees are covered by our life assurance policy from day one.
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We pride ourselves on being a flexible employer, our colleagues work a range of patterns.
Store Manager - Sheerness 32 hour employer: New Look Group
At New Look, we pride ourselves on being an excellent employer, offering a vibrant work culture that celebrates individuality and teamwork. Our Sheerness store provides a supportive environment where you can thrive with flexible working hours, generous employee discounts, and numerous growth opportunities through tailored training programmes. Join us to be part of a brand that values your contributions and encourages you to express your unique style while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Sheerness 32 hour
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like New Look Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like New Look Group!
We think you need these skills to ace Store Manager - Sheerness 32 hour
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at New Look Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at New Look Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show New Look Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at New Look Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
