Production Retoucher

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

THE ROLE

The New Look creative team is a dynamic and fast-paced department focused on producing high-quality imagery and content for the New Look Brand. This role will be key in the production of high-quality imagery used across all New Look channels working on images from campaigns, still life shoots and social shoots. This role is for someone who thrives in a fast-paced environment and has a proven ability to deliver flawless, high-resolution image retouching — including cleanup, masking, enhancement, plate changes and product colour matching — while leveraging emerging AI technologies to improve workflow efficiency and creativity. This role is based from our London Office 4 days a week.

WHAT YOU’LL BE DOING

• High-Quality Retouching: Deliver consistent, high-quality retouching aligned with New Look guidelines, ensuring accurate colour matching, ability to correctly interpret retouch notes and carry these out across multiple images for both print and digital use.
• Technical Development: Continuously develop and expand technical capabilities within related software to support and enhance daily production workflows.
• Technical Ability: Deliver a wide range of image types while maintaining consistent art direction. Follow established product colour-matching processes with precision. Execute: Image extensions, Resizing for multiple formats, Plate amendments, Print and digital file preparation.
• Technical Knowledge: Demonstrate a strong understanding of: Studio and natural lighting principles, Colour theory and colour management and Image composition and visual balance.
• Attention to detail: To ensure all consistent retouch comments are made, matching colour backgrounds across multiple images and across both print and digital formats.
• AI Innovation Awareness: Stay up to date with the latest AI innovations and tools, sharing knowledge and exploring opportunities to further enhance retouching quality and workflow efficiency.
• Performance & Targets: Consistently meet or exceed daily production targets and SLA expectations while upholding quality standards.
• Communication & Collaboration: Maintain clear communication with the production manager and creative services manager, proactively flagging errors, workflow challenges, or process bottlenecks to support smooth studio operations.
• Quality Control & Asset Management: Maintain a keen eye for detail, ensuring retouched imagery meets QC standards while keeping to daily SLA and critical path.
• Workflow Management & Process Support: Prioritise daily workloads effectively while supporting departmental processes, KPIs, and continuous improvements to ensure efficient, on-brand output.
• Teamwork & Culture: Maintain a positive, proactive attitude and contribute as a strong team player in a fast-paced studio environment.

WHO YOU ARE

• Proven experience retouching across a variety of image types, including Campaign imagery, Studio / eCommerce photography.
• Ability to deliver high-quality assets for both print and digital use.
• Advanced proficiency in Adobe Photoshop, Capture One, and Microsoft 365 on Mac OS.
• Strong attention to detail with the ability to deliver consistently high-quality, campaign-level imagery.
• Confident use of: Wacom tablets, non-destructive retouching workflows.
• Advanced understanding of: Colour correction and grading, Colour matching across multiple assets and Colour profile management (sRGB, Adobe RGB, CMYK).
• Experience building automation tools, including Photoshop Actions and workflow processes. Working knowledge of AI-powered tools (e.g. Adobe Firefly). Ability to integrate AI into workflows while maintaining brand and quality standards.
• Excellent verbal and written communication skills.
• Highly organised with strong multitasking and time-management abilities; confident working to deadlines in fast-paced, high-pressure environments.
• Proactive, solution-focused team player with a flexible, positive “can-do” attitude.

WHAT'S IN IT FOR YOU

• 40% staff discount plus friends & family discounts throughout the year.
• Access to our reward platform for external discount and offers.
• Profit related bonus scheme.
• Option to join our Healthcare Private Medical Scheme.
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you.
• All employees are covered by our life assurance policy from day one.
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year.
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service).
• Spread the cost of your commute with interest-free season ticket loans.
• Do your bit for the environment and save money with our Cycle2Work scheme.

WHY NEW LOOK?

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss this with you in line with the output needed for the role.