London Office - Retail Trade Co-ordinator - FTC 6 Months

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

The Retail Trade Coordinator FTC is responsible for supporting the execution of retail trade and customer initiatives, ensuring alignment with commercial goals and omnichannel transformation. The role serves as the key point of contact for retail trade and customer support, working closely with internal teams to provide stores with tools, insights, and communication needed to drive sales, customer experience, and key commercial metrics.

• Coordinate with internal and external stakeholders to ensure smooth execution of activities across both trade and customer functions.
• Collaborate with cross-functional teams to deliver effective communications, ensuring all stakeholders have the information needed to execute tasks.
• Support the production, measurement, and analysis of activities, identifying opportunities to improve performance and providing feedback on lessons learned.
• Maintain close relationships with stores and Territory Support Managers, conducting regular visits to assess activities and gather feedback.
• Regularly review and update tools and communications to ensure they are relevant, effective, and aligned with business goals.
• Provide regular updates to key stakeholders on both customer and omnichannel metrics and commercial performance.
• Collaborate with teams like Workforce Planning, Customer Planning and Analysis and Digital/Omnichannel to enhance performance and coordinate customer initiatives.
• Coordinate with internal and external stakeholders on the Voice of the Customer programme to identify and act on customer feedback opportunities.
• Use customer feedback and insights to plan and deliver improvements across the business, ensuring customer satisfaction and loyalty.

Technical Knowledge and Skills

• Customer focused, with a strong commercial attitude, advocating for both internal and external customers.
• Proven ability to build strong cross-functional relationships, collaborating effectively across teams.
• Solution focused and innovative, with a proactive approach to overcoming challenges and improving processes.
• Pace driven, able to react quickly and meet strict deadlines without compromising quality.
• Strong emotional intelligence, able to challenge and accept challenge in an assertive and professional manner.
• Passionate about retail, advocating for stores and always being the voice for store teams in decision making.
• Highly analytical, able to interpret data, identify patterns and trends, and make actionable recommendations.
• Proficient in Microsoft Office, particularly PowerPoint and Excel, with a strong grasp of IT skills.
• Strong written and verbal communication skills, adaptable to different audiences and able to present information clearly and effectively.

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process.