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For Companies At a Glance
- Tasks: Drive retail excellence and improve store processes while supporting teams.
- Company: Dynamic retail company with a focus on operational excellence.
- Benefits: 40% staff discount, healthcare options, extra leave, and a profit-related bonus.
- Other info: Join a supportive team with great career growth opportunities.
- Why this job: Be the voice of retail and make a real impact in a fast-paced environment.
- Qualifications: Retail operations experience and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
THE ROLE
To be the custodian of the Retail Operating Model, driving retail operational excellence in the field, store and support centre teams.
WHAT YOU’LL BE DOING
- Engage, challenge and influence retail stakeholders across the business to ensure that new or updated operational projects and processes are delivered at the right time with the appropriate resources to ensure excellent in store execution.
- Continuously seek new and improved store processes and work with the Retail Operations wider team to implement.
- Manage critical paths for activity affecting the stores and establish an effective process to monitor timescales.
- Work with the Retail Operations team to set and monitor internal SLAs; driving a ‘stores first’ approach.
- Act as the central point of operational information and support for stores, field and support centre teams.
- Troubleshooting and answering queries from the Retail teams; identifying and resolving issues.
- Work with the wider retail operations team to ensure that any new and/or amended processes are appropriately communicated and resourced.
- Work with the L&D team to ensure all new store processes are supported with the relevant training tools to support in store execution.
- Work with the Retail Communications team to ensure that all store based activity is communicated to the stores in an effective manner and at the right time.
- A Subject Matter Expert in any Company projects or trials impacting Retail Operations.
- Report on store operational compliance and work with stakeholders to improve execution levels.
- Create SLAs for non-trading functions to achieve and put measures in place to continuously review and improve.
- Be the Voice of retail in all Forums.
- Maintain strong working relationships with our retail teams including regular store visits and back to the floor days to stay at the forefront of retail requirements.
WHO YOU ARE
- Strong IT skills – confident in all Microsoft Office programmes (particularly PowerPoint and Excel).
- Confident communicator with strong written and verbal communication skills.
- Ability to challenge the status quo confidently with relevant data and feedback.
- High attention to detail and proofing skills.
- Act with pace – the ability to be reactive and meet strict deadlines.
- Excellent organisational skills and the ability to juggle changing priorities in a fast paced environment.
- Passionate about Retail and a strong advocate of being the voice for stores.
- Ability to make strong cross-functional relationships.
- Use initiative and work both as part of a team and independently.
- Solutions focused and innovative.
- Lateral thinker, ensuring outcomes from one activity that impact another are managed effectively.
- Excellent knowledge of the retail sector, strong commercial awareness and customer focus.
EXPERIENCE
- Experience of working in a retail head office environment, ideally within Retail Operations.
- Knowledge and understanding of working in a retail store environment - experience of working on the shop floor is essential.
- Highly competent in converting technical / business language into simple ‘retail speak’ to ensure that all communications are delivered successfully.
WHATS IN IT FOR YOU
- 40% staff discount plus friends & family discounts throughout the year.
- Access to our reward platform for external discount and offers.
- Profit related bonus scheme.
- Option to join our Healthcare Private Medical Scheme.
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you.
- All employees are covered by our life assurance policy from day one.
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year.
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service).
- Spread the cost of your commute with interest-free season ticket loans.
- Do your bit for the environment and save money with our Cycle2Work scheme.
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust.
London Office - Retail Operations Manager employer: New Look Group
Contact Detail:
New Look Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Office - Retail Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Retail Operations Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your IT skills and retail experience. Use examples from your past roles to demonstrate how you've driven operational excellence and improved processes.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait around. Apply through our website and follow up with a friendly email. Show them you're genuinely interested and ready to bring your passion for retail to their team.
✨Tip Number 4
Prepare for interviews by researching the company and its retail operations. Think about how you can contribute to their goals and be ready to discuss your ideas. Remember, they want someone who can challenge the status quo and drive results!
We think you need these skills to ace London Office - Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Retail Operations Manager role. Highlight your experience in retail operations and any relevant projects you've managed. We want to see how you can drive operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for retail and how your skills align with our needs. Don’t forget to mention your ability to challenge the status quo and improve processes.
Showcase Your IT Skills: Since strong IT skills are a must, make sure to highlight your proficiency in Microsoft Office, especially PowerPoint and Excel. We love seeing examples of how you've used these tools to enhance retail operations.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at New Look Group
✨Know Your Retail Operations Inside Out
Before the interview, brush up on your knowledge of retail operations. Understand the key processes and challenges that retail teams face. This will help you engage confidently with the interviewers and demonstrate your expertise in the field.
✨Showcase Your Communication Skills
As a Retail Operations Manager, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully communicated complex information in a simple way. This will highlight your ability to be the 'voice of retail' and ensure everyone is on the same page.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified issues and implemented solutions in a retail environment. Be ready to discuss these examples during the interview to showcase your proactive approach and innovative thinking.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their retail operations and how they measure success. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.