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- Tasks: Lead the Voice of Customer programme and analyse feedback to enhance customer experience.
- Company: A leading fashion retailer focused on customer-centric strategies.
- Benefits: Employee discounts, flexible working environment, and numerous other perks.
- Why this job: Make a real impact on customer experience through data-driven insights.
- Qualifications: Expertise in data visualisation tools and experience in customer analytics.
- Other info: Join a dynamic team with opportunities for growth and innovation.
The predicted salary is between 28800 - 48000 £ per year.
A leading fashion retailer is seeking a Customer Insight Manager to enhance customer experience through data-driven insights. The successful candidate will lead the Voice of Customer program, analyze feedback and metrics, and create actionable insights that influence strategy across the organization.
Key skills include:
- Expertise with data visualization tools like Power BI
- Experience in customer analytics
This strategic role offers numerous employee benefits, including discounts and a flexible working environment.
Customer Insight Leader | CX & VoC Strategy in London employer: New Look Group
Contact Detail:
New Look Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Leader | CX & VoC Strategy in London
✨Tip Number 1
Network like a pro! Reach out to people in the fashion retail industry, especially those who work in customer insights. A friendly chat can lead to valuable connections and even job leads.
✨Tip Number 2
Show off your skills! If you’ve got experience with data visualisation tools like Power BI, make sure to highlight that in conversations. Bring examples of how you've used data to drive customer insights.
✨Tip Number 3
Prepare for interviews by understanding the company’s current customer experience strategies. Think about how you can enhance their Voice of Customer programme with your insights and ideas.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to stay updated on new roles as they come up.
We think you need these skills to ace Customer Insight Leader | CX & VoC Strategy in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for enhancing customer experience shine through. We want to see how you can leverage data-driven insights to make a real impact in the fashion retail space.
Highlight Your Analytical Skills: Make sure to showcase your expertise in customer analytics and any experience you have with data visualisation tools like Power BI. We’re looking for someone who can turn complex data into actionable insights, so don’t hold back!
Tailor Your Application: Take the time to customise your application for this role. Mention specific experiences that align with the responsibilities of leading the Voice of Customer program and how you've influenced strategy in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at New Look Group
✨Know Your Data Tools
Make sure you brush up on your skills with data visualisation tools like Power BI. Be ready to discuss how you've used these tools in the past to derive insights and influence customer experience strategies.
✨Understand the Voice of Customer
Familiarise yourself with what a Voice of Customer programme entails. Prepare examples of how you've gathered and analysed customer feedback, and be ready to share how those insights shaped previous strategies.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical thinking. Think of specific instances where your analysis led to actionable insights. This could be through metrics or customer feedback that resulted in tangible improvements.
✨Emphasise Collaboration
This role is strategic, so highlight your experience working across teams. Discuss how you've collaborated with different departments to implement customer insights and improve overall customer experience.
