London Office - Senior Retail Operations Lead

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

In this exciting new role as our Senior Retail Operations Lead, you will review and improve retail processes and ways of working by running customer and in-store friendly trials that are clearly measured. Any successful trials will be rolled out to support clear, simple, and easy ways of working while maintaining a clear focus on the payroll model ensuring high integrity and introducing process and method improvement from trials as appropriate.

Develop improved understanding across retail on productivity and the use of the wages budget. Building close relationships with all support centre functions and retail field teams is important to gain real-life intelligence on projects and potential future opportunities and risks to retail.

• Working closely with the Senior Retail Trade Lead to ensure that all Trade Activity is well planned and resource reviewed in line with execution.
• Ensure all projects and trials are scheduled within the retail activity plan to deliver an easily executable benefit right first time.
• Maintain close relationships with retail finance to ensure that all trials and projects are objectively measured, and clear impact/capability assessment is conducted prior to being proposed to be placed on the RAP.
• Manage all non-trade related activity and relationships with non-trade functions within the business (IT excluded).
• Develop the lean and easy ethos throughout the retail team to assist with the further discovery of potential improvements.
• Deliver support and challenge in the use of the payroll model and wage control within retail.
• Create a close relationship with all departments to ensure the impact on change activity is considered within store payroll.
• Deliver a fit for purpose critical path method through which new projects and trials are subject ensuring absolute responsibility to an individual and strong RACI disciplines.
• Maintain close working relationships with the HOR/TL’s and the stores and conduct frequent & purposeful visits to support the Retail Activity Plan, potential projects and trials and continuous Operational Improvement within Retail.
• Encourage central support teams to accompany you on visits and highlight ongoing issues, opportunities & solutions.

• Strong retail experience and detailed awareness of store and regional processes within New Look.
• Proven communication and influencing skills.
• High emotional intelligence, able to challenge and accept challenge professionally.
• Experienced multi-site retail management at a senior level.
• Customer focused (both internal & external) commercial attitude.
• High focus on business profitability.
• Strong and demonstrable leadership skills.
• Solutions focused and innovative.
• Strong IT skills – confident in all Microsoft Office programmes (particularly PowerPoint and Excel).
• Strong written and verbal communication skills, with an ability to flex and adapt style as required.
• Influence challenging stakeholders confidently and effectively.

Why New Look? We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer; our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

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