At a Glance
- Tasks: Oversee daily wholesale operations, ensuring timely and accurate execution of stock movements.
- Company: Join a dynamic team in a leading wholesale company with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
- Why this job: Make a real impact by optimising operations and leading a dedicated team.
- Qualifications: Experience in wholesale or supply chain management, strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Reporting to: Wholesale Operations Manager
Direct Reports: Allocators + Operations Administrator Intern
Location: Hybrid – 3 days office / 2 days WFH; regular travel to Bradford warehouse
Role Overview
The Operations Supervisor- Wholesale is responsible for overseeing the day-to-day execution of wholesale operations, ensuring inbound, allocation, and outbound activities are delivered accurately, on time, and in line with agreed priorities. The position is focused on execution, control, and operational excellence, supporting plans defined by the Wholesale Operations Manager, rather than owning strategic planning.
Key Responsibilities
- Operations & Execution: Act as the primary day-to-day contact for the warehouse (Torque)
- Track shipments, monitor ETAs, and proactively resolve delays/issues
- Ensure accurate and timely processing of stock movements in SAP
- Liaise with the Supply Chain Manager on inbound updates and risks
- Coordinate and deliver seasonal shipping and allocation execution
- Allocations Management:
- Manage the end-to-end allocation process from the UK warehouse
- Directly manage key account allocations where required
- Act as first escalation point for allocation, SAP, and customer issues
- Ensure adherence to allocation priorities, rules, and SLAs
- Oversee:
- Stock reversals
- Returns management
- Discrepancy resolution
- Monitor picking accuracy and provide structured feedback to warehouse partners
- Off-Price & Special Orders:
- Delegate approved off-price and SMU orders to the team
- Ensure timelines and execution accuracy are delivered
- Support inbound tracking for off-price orders where required (Strategic ownership remains with the Supply Chain Manager)
- People & Team Supervision:
- Provide day-to-day leadership and support to Allocators and Ops Admin
- Run daily operational check-ins to manage priorities and workloads
- Identify skill gaps and deliver hands-on training and coaching
- Ensure clear understanding of roles, KPIs, and expectations
- Support development of SOPs, training materials, and operational manuals
- Foster strong cross-functional relationships (warehouse, supply chain, commercial teams)
- Reporting & Systems:
- Maintain and enhance allocation and operational reporting
- Capture and communicate:
- Risks
- Exceptions
- Execution failures
- Drive continuous improvement of allocation processes
- Manage EPR Waste Reporting (quarterly and annual requirements)
- Warehouse Collaboration:
- Act as first escalation point (post-allocator) for warehouse-related issues
- Chair weekly alignment meetings with warehouse and allocation teams
- Own feedback loop on picking accuracy and operational performance
Decision Ownership
- Daily allocation and execution prioritisation
- Resolution of standard operational issues
- Escalation decisions (when to resolve vs escalate upward)
- Task allocation and workload management within the team
Key Performance Indicators (KPIs)
- Allocation accuracy
- On-time order execution
- Picking accuracy and warehouse error rates
- Issue resolution turnaround time
- Team SLA adherence and responsiveness
Skills & Experience Requirements
- Essential Experience:
- Experience in wholesale, retail operations, or supply chain managing allocation, stock flow, or order fulfilment
- Strong ability to manage high-volume, time-critical operations
- Demonstrated supervisory experience
- Experience working with warehouse operations and 3PL providers
- Strong working knowledge of ERP systems (SAP preferred)
- Strong excel, data analysis and reporting experience within supply chain
- Knowledge of EPR waste compliance requirements
- Attention to detail with a focus on accuracy and process discipline
- Ability to identify root causes and implement practical solutions
- A strong communicator and collaborator who builds effective cross-functional relationships
- Organisation & Planning:
- Highly organised with strong time management
- Ability to manage daily execution while maintaining process control
- Continuous improvement mindset
Wholesale Operations Supervisor in London employer: New Lobster
As a Wholesale Operations Supervisor, you will thrive in a dynamic hybrid work environment that balances office collaboration with the flexibility of working from home. Our company fosters a culture of operational excellence and continuous improvement, providing ample opportunities for professional growth through hands-on training and leadership support. With regular engagement with cross-functional teams and a commitment to employee development, we ensure that our team members are equipped to succeed and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Operations Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in wholesale or supply chain. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research the company and its operations. Be ready to discuss how your experience aligns with their needs, especially around allocation management and operational excellence.
✨Tip Number 3
Show off your skills! Bring examples of how you've tackled challenges in previous roles, particularly in managing stock flow or resolving operational issues. Real-life stories make you memorable!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Wholesale Operations Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in wholesale operations, supply chain management, and any relevant supervisory roles. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Wholesale Operations Supervisor role. Share specific examples of how you've managed high-volume operations or resolved issues in the past. Let us know what makes you tick!
Show Off Your Data Skills:Since this role involves a lot of reporting and data analysis, make sure to mention your experience with ERP systems like SAP and your proficiency in Excel. We love candidates who can turn numbers into actionable insights, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at New Lobster
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of wholesale operations, especially around stock flow and order fulfilment. Be ready to discuss how you've managed high-volume operations in the past and any specific experiences with ERP systems like SAP.
✨Showcase Your Leadership Skills
As a Wholesale Operations Supervisor, you'll be leading a team. Prepare examples of how you've successfully supervised teams before, including any training or coaching you've provided. Highlight your ability to manage workloads and priorities effectively.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your ability to resolve operational issues. Think of specific instances where you've identified root causes and implemented solutions. This will demonstrate your analytical skills and attention to detail.
✨Understand the Importance of Collaboration
This role requires strong cross-functional relationships. Be prepared to discuss how you've worked with different teams, such as supply chain and warehouse operations, to achieve common goals. Emphasise your communication skills and ability to foster collaboration.
