At a Glance
- Tasks: Oversee daily wholesale operations, ensuring timely and accurate execution of stock movements.
- Company: Join a dynamic team in a leading wholesale company with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
- Why this job: Make a real impact by optimising operations and leading a dedicated team.
- Qualifications: Experience in wholesale or supply chain management, strong leadership skills required.
The predicted salary is between 35000 - 45000 € per year.
Reporting to: Wholesale Operations Manager
Direct Reports: Allocators + Operations Administrator Intern
Location: Hybrid – 3 days office / 2 days WFH; regular travel to Bradford warehouse
Role Overview
The Operations Supervisor- Wholesale is responsible for overseeing the day-to-day execution of wholesale operations, ensuring inbound, allocation, and outbound activities are delivered accurately, on time, and in line with agreed priorities. The position is focused on execution, control, and operational excellence, supporting plans defined by the Wholesale Operations Manager, rather than owning strategic planning.
Key Responsibilities
- Operations & Execution: Act as the primary day-to-day contact for the warehouse (Torque)
- Track shipments, monitor ETAs, and proactively resolve delays/issues
- Ensure accurate and timely processing of stock movements in SAP
- Liaise with the Supply Chain Manager on inbound updates and risks
- Coordinate and deliver seasonal shipping and allocation execution
- Allocations Management:
- Manage the end-to-end allocation process from the UK warehouse
- Directly manage key account allocations where required
- Act as first escalation point for allocation, SAP, and customer issues
- Ensure adherence to allocation priorities, rules, and SLAs
- Oversee:
- Stock reversals
- Returns management
- Discrepancy resolution
- Monitor picking accuracy and provide structured feedback to warehouse partners
- Off-Price & Special Orders:
- Delegate approved off-price and SMU orders to the team
- Ensure timelines and execution accuracy are delivered
- Support inbound tracking for off-price orders where required (Strategic ownership remains with the Supply Chain Manager)
- People & Team Supervision:
- Provide day-to-day leadership and support to Allocators and Ops Admin
- Run daily operational check-ins to manage priorities and workloads
- Identify skill gaps and deliver hands-on training and coaching
- Ensure clear understanding of roles, KPIs, and expectations
- Support development of SOPs, training materials, and operational manuals
- Foster strong cross-functional relationships (warehouse, supply chain, commercial teams)
- Reporting & Systems:
- Maintain and enhance allocation and operational reporting
- Capture and communicate:
- Risks
- Exceptions
- Execution failures
- Drive continuous improvement of allocation processes
- Manage EPR Waste Reporting (quarterly and annual requirements)
- Warehouse Collaboration:
- Act as first escalation point (post-allocator) for warehouse-related issues
- Chair weekly alignment meetings with warehouse and allocation teams
- Own feedback loop on picking accuracy and operational performance
Decision Ownership
- Daily allocation and execution prioritisation
- Resolution of standard operational issues
- Escalation decisions (when to resolve vs escalate upward)
- Task allocation and workload management within the team
Key Performance Indicators (KPIs)
- Allocation accuracy
- On-time order execution
- Picking accuracy and warehouse error rates
- Issue resolution turnaround time
- Team SLA adherence and responsiveness
Skills & Experience Requirements
- Essential Experience:
- Experience in wholesale, retail operations, or supply chain managing allocation, stock flow, or order fulfilment
- Strong ability to manage high-volume, time-critical operations
- Demonstrated supervisory experience
- Experience working with warehouse operations and 3PL providers
- Strong working knowledge of ERP systems (SAP preferred)
- Strong excel, data analysis and reporting experience within supply chain
- Knowledge of EPR waste compliance requirements
- Attention to detail with a focus on accuracy and process discipline
- Ability to identify root causes and implement practical solutions
- A strong communicator and collaborator who builds effective cross-functional relationships
- Organisation & Planning:
- Highly organised with strong time management
- Ability to manage daily execution while maintaining process control
- Continuous improvement mindset
Wholesale Operations Supervisor in City of London employer: New Lobster
As a Wholesale Operations Supervisor, you will thrive in a dynamic hybrid work environment that balances office collaboration with the flexibility of working from home. Our company fosters a culture of operational excellence and continuous improvement, providing ample opportunities for professional growth through hands-on training and leadership support. With regular engagement with cross-functional teams and a commitment to employee development, we ensure that our team members are equipped to succeed and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Operations Supervisor in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in wholesale operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and team management. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, highlight specific instances where you improved processes or resolved issues in previous roles. This will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Wholesale Operations Supervisor in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Wholesale Operations Supervisor role. Highlight your experience in wholesale, retail operations, or supply chain management, especially around allocation and stock flow. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage high-volume operations and your supervisory skills. Let us know why you’re excited about joining StudySmarter!
Showcase Your Data Skills:Since this role involves a lot of reporting and data analysis, make sure to highlight your experience with ERP systems like SAP and your proficiency in Excel. We love candidates who can turn data into actionable insights, so don’t hold back on those examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at New Lobster
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of wholesale operations, especially around stock flow and order fulfilment. Be ready to discuss how you've managed high-volume operations in the past and any specific experiences with ERP systems like SAP.
✨Showcase Your Leadership Skills
As a Wholesale Operations Supervisor, you'll be leading a team. Prepare examples of how you've successfully supervised teams before, including any training or coaching you've provided. Highlight your ability to manage workloads and priorities effectively.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your ability to resolve operational issues. Think of specific instances where you've identified root causes and implemented solutions. This will demonstrate your analytical skills and attention to detail.
✨Understand the Importance of Collaboration
This role requires strong cross-functional relationships. Be prepared to discuss how you've worked with different teams, such as supply chain and warehouse operations, to achieve common goals. Emphasise your communication skills and ability to foster collaboration.
