At a Glance
- Tasks: Handle inbound and outbound calls, providing top-notch customer service.
- Company: Join a leading consultancy firm serving top financial institutions in the UK.
- Benefits: Enjoy remote work, flexible hours, and ongoing training opportunities.
- Other info: Ideal for self-motivated individuals looking for growth in a dynamic environment.
- Why this job: Be part of a supportive team and enhance customer experiences.
- Qualifications: Strong communication skills and a positive attitude are key.
The predicted salary is between 23850 - 29150 £ per year.
New Link Consulting specializes in delivering exceptional consultancy services to leading financial institutions across the UK, including investment banks, insurers, stock exchanges, central banks, and other finance providers. Our New Link Solutions practice offers our clients best in class remediation and customer support services. We believe that every customer interaction is an opportunity to demonstrate how important customers are to our partner organisations. We are targeting professionally trained communicators to provide the enhanced customer experience, typically utilising professional performers to enhance customer communication and develop creative solutions.
About the Role
We are seeking a reliable and customer-focused Telephony Agent to join our remote team. You will be responsible for handling both inbound and outbound customer calls, delivering a high standard of service and ensuring all queries are handled personally, efficiently and with discretion.
Key Responsibilities
- Manage inbound and outbound calls in a professional and timely manner
- Always provide excellent customer service
- Listen to customer/client needs and resolve queries or issues effectively
- Record accurate call information and update systems where required
- Follow internal procedures and service standards
- Escalate complex issues to appropriate teams when necessary
- Maintain a positive and solution-focused approach in all interactions
What We're Looking For
- Strong communication and interpersonal skills
- Confidence in handling phone-based customer interactions
- Ability to remain calm and professional under pressure
- Good problem-solving skills
- Good attention to detail
- Reliable, self-motivated, and able to work independently in a remote setting
- Previous customer service or call handling experience is desirable but not essential
What We Offer
- Fully remote working arrangement
- Flexible working hours to suit your availability
- Minimum commitment of 16 hours per week with opportunity for more hours
- Supportive team environment
- Ongoing training and development opportunities
Telephone Agent employer: New Link Consulting LLP
New Link Consulting is an excellent employer for those seeking a meaningful role as a Telephone Agent, offering a fully remote working arrangement that promotes flexibility and work-life balance. Our supportive team environment fosters ongoing training and development opportunities, ensuring that employees can grow their skills while delivering exceptional customer service to leading financial institutions across the UK. Join us to be part of a company that values every customer interaction and empowers its employees to make a real difference.
