New Link Consulting
New Link Consulting specializes in delivering exceptional consultancy services to leading financial institutions across the UK, including investment banks, insurers, stock exchanges, central banks, and other finance providers.
Our New Link Solutions practice offers our clients best in class remediation and customer support services.We believe that every customer interaction is an opportunity to demonstrate how important customers are to our partner organisations
We are targeting professionally trained communicators to provide the enhanced customer experience. Typically utilising professional performers to enhance the customer communication and develop creative solutions.
About the Role
We are seeking a reliable and customer-focused Telephony Agent to join our remote team. You will be responsible for handling both inbound and outbound customer calls, delivering a high standard of service and ensuring all queries are handled personally, efficiently and with discretion.
Key Responsibilities
Manage inbound and outbound calls in a professional and timely manner
Always provide excellent customer service
Listen to customer/client needs and resolve queries or issues effectively
Record accurate call information and update systems where required
Follow internal procedures and service standards
Escalate complex issues to appropriate teams when necessary
Maintain a positive and solution-focused approach in all interactions
What Were Looking For
Strong communication and interpersonal skills
Confidence in handling phone-based customer interactions
Ability to remain calm and professional under pressure
Good problem-solving skills
Good attention to detail
Reliable, self-motivated, and able to work independently in a remote setting
Previous customer service or call handling experience is desirable but not essential
What We Offer
Fully remote working arrangement
Flexible working hours to suit your availability
Minimum commitment of 16 hours per week with opportunity for more hours
Supportive team environment
Ongoing training and development opportunities
TPBN1_UKTJ
Telephone Agent in High Peak employer: New Link Consulting LLP
New Link Consulting is an excellent employer for those seeking a meaningful role as a Telephone Agent, offering a fully remote working arrangement that promotes flexibility and work-life balance. Our supportive team environment fosters ongoing training and development opportunities, ensuring that employees can grow their skills while delivering exceptional customer service to leading financial institutions across the UK. Join us to be part of a company that values every customer interaction and empowers its employees to make a real difference.
