At a Glance
- Tasks: Handle inbound and outbound calls, providing top-notch customer service.
- Company: Join a leading consultancy firm serving top financial institutions in the UK.
- Benefits: Work remotely with flexible hours and gain valuable experience.
- Other info: Opportunity to develop professionally in a supportive environment.
- Why this job: Be part of a team that values every customer interaction and enhances communication.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 28000 £ per year.
New Link Consulting specializes in delivering exceptional consultancy services to leading financial institutions across the UK, including investment banks, insurers, stock exchanges, central banks, and other finance providers. Our New Link Solutions practice offers our clients best in class remediation and customer support services. We believe that every customer interaction is an opportunity to demonstrate how important customers are to our partner organisations. We are targeting professionally trained communicators to provide the enhanced customer experience, typically utilising professional performers to enhance customer communication and develop creative solutions.
About the Role
We are seeking a reliable and customer-focused Telephony Agent to join our remote team. You will be responsible for handling both inbound and outbound customer calls, delivering a high standard of service and ensuring all queries are handled personally, efficiently and with discretion.
Key Responsibilities
- Manage inbound and outbound calls in a professional and timely manner
- Always provide excellent customer service
- Listen to customer/client needs and resolve queries or issues effectively
- Record accurate call information and update systems where required
Telephone Agent in Essex employer: New Link Consulting LLP
New Link Consulting is an excellent employer for those seeking a meaningful role as a Telephone Agent, offering a fully remote working arrangement that promotes flexibility and work-life balance. Our supportive team environment fosters ongoing training and development opportunities, ensuring that employees can grow their skills while delivering exceptional customer service to leading financial institutions across the UK. Join us to be part of a company that values every customer interaction and empowers its employees to make a real difference.
