At a Glance
- Tasks: Manage collections cases and provide excellent customer service in a dynamic finance environment.
- Company: Join a specialist asset finance provider with a growing team.
- Benefits: Competitive salary, bonuses, hybrid work, and great benefits.
- Other info: Opportunity for growth in a supportive and collaborative workplace.
- Why this job: Make a real difference in helping customers while developing your career.
- Qualifications: 1 year of experience in collections or recoveries; strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
New Leaf Search has partnered with a specialist finance provider in its search for a Collections Associate.
Salary: £30,000 – £35,000 plus excellent bonus and benefits.
Location: UK, Southampton (Hybrid).
The Role
This is an excellent opportunity to join a growing recoveries and collections team within a specialist asset finance business.
Key Responsibilities
- Manage early arrears and collections cases across the SME lending portfolio
- Contact customers to understand arrears positions and agree repayment solutions
- Operate within Vulnerable Customer and Treating Customers Fairly policies
- Assess arrears cases and recommend appropriate recovery strategies
- Monitor watchlists, alerts and portfolio indicators to identify potential risks
- Maintain accurate records and case notes across internal systems
- Support forbearance arrangements, novations and asset substitution requests
- Liaise closely with Sales, Asset Management and internal departments
- Prepare arrears reporting and management information as required
- Deliver high levels of customer service and regulatory compliance
Candidate Profile
- Minimum 1 year’s experience within collections, recoveries or arrears management
- Experience within asset finance or financial services environments advantageous
- Strong communication and telephone handling skills
- Organised, accurate and able to manage multiple priorities
- Strong systems awareness and attention to detail
- Positive, adaptable and customer-focused approach
- Good working knowledge of Word, Excel and Outlook
We strongly favour applicants with proven, relevant experience in Financial Services; particularly Asset Finance and Leasing. You will also require relevant IN-COUNTRY experience; without which, your application will NOT be considered. Contact us for a confidential discussion. Apply in confidence by sending your CV.
K3630 – Collections Associate – UK, Southampton (Hybrid) – Asset Finance employer: New Leaf Search Ltd.
Join a dynamic and supportive team at a leading asset finance provider in Southampton, where your contributions as a Collections Associate will be valued and rewarded. With a competitive salary, excellent bonuses, and a hybrid working model, we prioritise employee well-being and professional growth, fostering a culture of collaboration and respect. Our commitment to treating customers fairly and supporting vulnerable clients ensures that you will be part of an organisation that makes a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land K3630 – Collections Associate – UK, Southampton (Hybrid) – Asset Finance
✨Tip Number 1
Network like a pro! Reach out to people in the asset finance sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to collections and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed arrears or improved customer satisfaction in previous roles. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace K3630 – Collections Associate – UK, Southampton (Hybrid) – Asset Finance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Associate role. Highlight your experience in collections, recoveries, or arrears management, and don’t forget to mention any relevant skills that match the job description.
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to handle customer interactions effectively. Include examples of how you've successfully managed customer relationships in the past.
Be Detail-Oriented:Attention to detail is crucial in collections. Ensure your application is free from errors and clearly organised. This will show us that you can maintain accurate records and case notes as required in the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at New Leaf Search Ltd.
✨Know Your Numbers
Brush up on your understanding of collections metrics and financial indicators. Be ready to discuss how you've managed arrears in the past, and have specific examples that showcase your ability to assess cases and recommend recovery strategies.
✨Customer-Centric Mindset
Since this role involves liaising with customers, demonstrate your strong communication skills. Prepare to share instances where you’ve successfully handled difficult conversations or provided solutions that prioritised customer needs while adhering to compliance standards.
✨Familiarise Yourself with Policies
Make sure you understand the Vulnerable Customer and Treating Customers Fairly policies. Being able to articulate how you would apply these principles in real scenarios will show that you’re not just knowledgeable but also committed to ethical practices in collections.
✨Showcase Your Organisational Skills
This role requires managing multiple priorities, so be prepared to discuss your organisational strategies. Bring examples of how you’ve maintained accurate records and case notes in previous roles, and how you ensure nothing slips through the cracks.
