At a Glance
- Tasks: Manage early arrears cases and support customers in a dynamic finance environment.
- Company: Join a specialist asset finance provider with a growing collections team.
- Benefits: Competitive salary, excellent bonuses, and hybrid working options.
- Other info: Exciting opportunity for career growth in the financial services sector.
- Why this job: Make a real difference by helping customers while ensuring compliance and effective collections.
- Qualifications: 1+ years in collections or recoveries, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 35000 € per year.
New Leaf Search has partnered with a specialist finance provider in its search for a Collections Associate.
Salary: £30,000 – £35,000 plus excellent bonus and benefits.
Location: UK, Southampton (Hybrid).
The Role
This is an excellent opportunity to join a growing recoveries and collections team within a specialist asset finance business. You will manage early arrears cases across a diverse portfolio, supporting customers while ensuring effective collections activity in line with regulatory requirements and company policy.
Key Responsibilities
- Manage early arrears and collections cases across the SME lending portfolio
- Contact customers to understand arrears positions and agree repayment solutions
- Operate within Vulnerable Customer and Treating Customers Fairly policies
- Assess arrears cases and recommend appropriate recovery strategies
- Monitor watchlists, alerts and portfolio indicators to identify potential risks
- Maintain accurate records and case notes across internal systems
- Support forbearance arrangements, novations and asset substitution requests
- Liaise closely with Sales, Asset Management and internal departments
- Prepare arrears reporting and management information as required
- Deliver high levels of customer service and regulatory compliance
Candidate Profile
- Minimum 1 year’s experience within collections, recoveries or arrears management
- Experience within asset finance or financial services environments advantageous
- Strong communication and telephone handling skills
- Organised, accurate and able to manage multiple priorities
- Strong systems awareness and attention to detail
- Positive, adaptable and customer-focused approach
- Good working knowledge of Word, Excel and Outlook
We strongly favour applicants with proven, relevant experience in Financial Services; particularly Asset Finance and Leasing. You will also require relevant IN-COUNTRY experience; without which, your application will NOT be considered.
Contact us for a confidential discussion. Apply in confidence by sending your CV.
J3630 – Collections Associate – UK, Southampton (Hybrid) – Asset Finance employer: New Leaf Search Ltd.
Join a dynamic and supportive team at a leading specialist finance provider in Southampton, where your contributions as a Collections Associate will be valued and rewarded. With a competitive salary, excellent bonus structure, and a hybrid working model, you will benefit from a culture that prioritises employee growth and development, alongside a commitment to treating customers fairly. This role offers the unique opportunity to work within a collaborative environment that encourages innovation and excellence in asset finance.
StudySmarter Expert Advice🤫
We think this is how you could land J3630 – Collections Associate – UK, Southampton (Hybrid) – Asset Finance
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those in asset finance. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to collections and arrears management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in managing early arrears and your customer service approach. Use specific examples to demonstrate how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace J3630 – Collections Associate – UK, Southampton (Hybrid) – Asset Finance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Collections Associate role. Highlight your experience in collections, recoveries, or arrears management, and don’t forget to mention any relevant asset finance experience. We want to see how you fit into our team!
Show Off Your Skills:When writing your application, emphasise your strong communication and telephone handling skills. We’re looking for someone who can manage multiple priorities while delivering top-notch customer service, so let us know how you’ve done this in the past!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your experience and skills.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at New Leaf Search Ltd.
✨Know Your Stuff
Make sure you understand the basics of asset finance and collections. Brush up on key terms and concepts related to arrears management, as well as the regulatory requirements that come with the role. This will show your potential employer that you're serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in collections or recoveries. Think about situations where you successfully managed arrears cases or improved customer relations. This will help demonstrate your capability and fit for the role.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experience and handling potential questions.
✨Be Customer-Focused
Remember that this role involves dealing with customers who may be in difficult situations. Prepare to discuss how you would approach vulnerable customers and ensure fair treatment. Showing empathy and a customer-first attitude can set you apart from other candidates.
