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- Tasks: Inspect and repair returned products while providing technical support to customers.
- Company: Join a leading Irish-owned business known for quality and innovation.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and comprehensive training.
- Why this job: Be part of a supportive team making a real impact in the industry.
- Qualifications: Technical mindset with strong communication skills; previous experience is a plus.
- Other info: Weekly travel to Dublin required; proactive problem solvers will thrive here.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid (Northern Ireland) with weekly commute to Dublin necessary.
Type: Full-Time
Reporting to: COO & Sales Manager
Exclusively partnered with New Leaf Recruitment.
About the Company
We are proud to represent a globally recognised, Irish-owned business that continues to lead the way in its specialist field. This company has earned a stellar reputation for quality, reliability, and innovation—and they’re growing. Now, they’re looking for a Maintenance Support Technician to join their team in a hybrid role that combines hands-on product expertise with strong people skills and a keen eye for technical detail.
About the Role
This is a hybrid support role requiring weekly travel to the Dublin facility to inspect, oversee, and carry out minor repairs on a very limited number of returned or defective products. You will also liaise directly with customers and wholesale partners, provide technical support and guidance, and communicate with US customs where needed to address occasional shipping or product clearance issues. This role requires a problem-solver with a technical mindset, someone who’s comfortable speaking with customers and supporting both domestic and international partners.
Key Responsibilities
- Travel to the Dublin facility (1–2 times weekly) to inspect and repair returned units.
- Liaise with US customs to resolve any issues related to product entry.
- Provide support and training to wholesale partners and individual customers.
- Communicate clearly and professionally with customers experiencing technical issues.
- Handle the occasional product recall or return, inspecting and identifying root causes.
- Work closely with the COO and Sales Manager to report findings and assist in continuous improvement efforts.
Ideal Candidate
- Technically minded with a hands-on, practical approach to problem solving.
- Confident communicator with strong interpersonal skills.
- Previous experience in a technical support, maintenance, or product troubleshooting role is an advantage.
- Residing in Northern Ireland and within commutable distance to North Dublin as required.
- Able to work independently and take initiative when faced with unfamiliar problems.
- A proactive, customer-first attitude and a passion for solving issues efficiently.
What’s on Offer
- Hybrid working arrangement with flexibility.
- Opportunity to join a globally respected Irish company making a real impact.
- Competitive salary and training provided.
- Be part of a tight-knit, supportive team that values collaboration and initiative.
Apply today to have a highly confidential call on this opportunity. For enquiries, please email robbie@nlr.ie
Maintenance Support Technician employer: New Leaf Recruitment
Contact Detail:
New Leaf Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Support Technician
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Maintenance Support Technician role.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples from your past experiences where you successfully resolved technical issues, as this is a key aspect of the job.
✨Tip Number 4
Be ready to showcase your communication skills. Since the role involves liaising with customers and partners, practice articulating complex technical information in a clear and concise manner.
We think you need these skills to ace Maintenance Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, maintenance, or product troubleshooting. Emphasise any hands-on roles you've had and your ability to solve problems effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your technical mindset and customer-first attitude, and provide examples of how you've successfully communicated with customers in the past.
Highlight Relevant Skills: Clearly outline your interpersonal skills and any experience you have with liaising with customs or handling product recalls. This will show that you understand the responsibilities of the Maintenance Support Technician role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at New Leaf Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss specific examples of how you've solved technical problems in the past, especially in maintenance or support roles.
✨Demonstrate Strong Communication Abilities
Since this role involves liaising with customers and partners, it's crucial to showcase your communication skills. Practice explaining complex technical issues in simple terms, as you may need to do this with customers who aren't technically inclined.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical challenges or customer complaints. Think through potential scenarios and prepare your responses, focusing on your problem-solving approach and how you prioritise customer satisfaction.
✨Research the Company and Its Products
Familiarise yourself with the company's products and their reputation in the market. Understanding their values and mission will help you align your answers with what they are looking for in a candidate.
