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For Companies At a Glance
- Tasks: Inspect and repair returned products while providing technical support to customers.
- Company: Join a globally recognised, Irish-owned business known for quality and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and training opportunities.
- Why this job: Be part of a supportive team making a real impact in the industry.
- Qualifications: Technical mindset with strong communication skills; previous experience is a plus.
- Other info: Weekly travel to Dublin required; proactive problem solvers will thrive here.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid (Northern Ireland) with weekly commute to Dublin necessary.
Type: Full-Time
Reporting to: COO & Sales Manager
Exclusively partnered with New Leaf Recruitment.
About the Company
We are proud to represent a globally recognised, Irish-owned business that continues to lead the way in its specialist field. This company has earned a stellar reputation for quality, reliability, and innovation—and they’re growing. Now, they’re looking for a Maintenance Support Technician to join their team in a hybrid role that combines hands-on product expertise with strong people skills and a keen eye for technical detail.
About the Role
This is a hybrid support role requiring weekly travel to the Dublin facility to inspect, oversee, and carry out minor repairs on a very limited number of returned or defective products. You will also liaise directly with customers and wholesale partners, provide technical support and guidance, and communicate with US customs where needed to address occasional shipping or product clearance issues. This role requires a problem-solver with a technical mindset, someone who’s comfortable speaking with customers and supporting both domestic and international partners.
Key Responsibilities
- Travel to the Dublin facility (1–2 times weekly) to inspect and repair returned units.
- Liaise with US customs to resolve any issues related to product entry.
- Provide support and training to wholesale partners and individual customers.
- Communicate clearly and professionally with customers experiencing technical issues.
- Handle the occasional product recall or return, inspecting and identifying root causes.
- Work closely with the COO and Sales Manager to report findings and assist in continuous improvement efforts.
Ideal Candidate
- Technically minded with a hands-on, practical approach to problem solving.
- Confident communicator with strong interpersonal skills.
- Previous experience in a technical support, maintenance, or product troubleshooting role is an advantage.
- Residing in Northern Ireland and within commutable distance to North Dublin as required.
- Able to work independently and take initiative when faced with unfamiliar problems.
- A proactive, customer-first attitude and a passion for solving issues efficiently.
What’s on Offer
- Hybrid working arrangement with flexibility.
- Opportunity to join a globally respected Irish company making a real impact.
- Competitive salary and training provided.
- Be part of a tight-knit, supportive team that values collaboration and initiative.
Apply today to have a highly confidential call on this opportunity. For enquiries, please email robbie@nlr.ie.
Maintenance Support Technician employer: New Leaf Recruitment
Contact Detail:
New Leaf Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Support Technician
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills related to maintenance and troubleshooting. Being able to discuss specific techniques or tools you've used in past roles can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your communication skills. Since the role involves liaising with customers and partners, think of examples where you've successfully resolved issues or provided support in previous positions.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Maintenance Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, maintenance, or product troubleshooting. Emphasise your hands-on problem-solving skills and any previous roles that required customer interaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to travel to Dublin and your proactive approach to customer service. Use specific examples to demonstrate your technical mindset and communication skills.
Highlight Relevant Skills: Clearly outline your technical skills and any experience with product inspections or repairs. Mention your familiarity with customs processes if applicable, as this is a key part of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at New Leaf Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise and problem-solving abilities. Highlight any relevant experience in maintenance or technical support roles, and be ready to provide examples of how you've successfully resolved issues in the past.
✨Demonstrate Strong Communication Skills
Since this role involves liaising with customers and partners, practice articulating your thoughts clearly and professionally. Consider preparing a few scenarios where you effectively communicated technical information to non-technical individuals.
✨Research the Company and Role
Familiarise yourself with the company's reputation, values, and the specifics of the Maintenance Support Technician role. Understanding their products and services will help you tailor your responses and show genuine interest during the interview.
✨Prepare for Travel Logistics
As the role requires weekly travel to Dublin, be ready to discuss your availability and how you plan to manage this aspect of the job. Showing that you are organised and can handle the commute will reflect positively on your candidacy.
