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For Companies At a Glance
- Tasks: Inspect and repair products, provide technical support, and liaise with customers.
- Company: Join a globally recognised Irish company known for quality and innovation.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and training opportunities.
- Why this job: Be part of a supportive team making a real impact in the industry.
- Qualifications: Technical mindset, strong communication skills, and previous support experience preferred.
- Other info: Weekly travel to Dublin required; proactive attitude essential.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid (Northern Ireland) with weekly commute to Dublin necessary.
Type: Full-Time
Reporting to: COO & Sales Manager
Exclusively partnered with New Leaf Recruitment.
About the Company
We are proud to represent a globally recognised, Irish-owned business that continues to lead the way in its specialist field. This company has earned a stellar reputation for quality, reliability, and innovation—and they’re growing. Now, they’re looking for a Maintenance Support Technician to join their team in a hybrid role that combines hands-on product expertise with strong people skills and a keen eye for technical detail.
About the Role
This is a hybrid support role requiring weekly travel to the Dublin facility to inspect, oversee, and carry out minor repairs on a very limited number of returned or defective products. You will also liaise directly with customers and wholesale partners, provide technical support and guidance, and communicate with US customs where needed to address occasional shipping or product clearance issues. This role requires a problem-solver with a technical mindset, someone who’s comfortable speaking with customers and supporting both domestic and international partners.
Key Responsibilities
- Travel to the Dublin facility (1–2 times weekly) to inspect and repair returned units.
- Liaise with US customs to resolve any issues related to product entry.
- Provide support and training to wholesale partners and individual customers.
- Communicate clearly and professionally with customers experiencing technical issues.
- Handle the occasional product recall or return, inspecting and identifying root causes.
- Work closely with the COO and Sales Manager to report findings and assist in continuous improvement efforts.
Ideal Candidate
- Technically minded with a hands-on, practical approach to problem solving.
- Confident communicator with strong interpersonal skills.
- Previous experience in a technical support, maintenance, or product troubleshooting role is an advantage.
- Residing in Northern Ireland and within commutable distance to North Dublin as required.
- Able to work independently and take initiative when faced with unfamiliar problems.
- A proactive, customer-first attitude and a passion for solving issues efficiently.
What’s on Offer
- Hybrid working arrangement with flexibility.
- Opportunity to join a globally respected Irish company making a real impact.
- Competitive salary and training provided.
- Be part of a tight-knit, supportive team that values collaboration and initiative.
Apply today to have a highly confidential call on this opportunity. For enquiries, please email robbie@nlr.ie.
Maintenance Support Technician employer: New Leaf Recruitment
Contact Detail:
New Leaf Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Support Technician
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills related to maintenance and troubleshooting. Being able to discuss specific techniques or tools you've used in past roles can set you apart from other candidates.
✨Tip Number 3
Prepare for potential customer interaction scenarios. Think about how you would handle common technical issues or customer queries, as strong communication skills are key for this role.
✨Tip Number 4
Network with professionals in the industry, especially those who have experience in technical support roles. They may provide insights or tips that could be beneficial during your application process.
We think you need these skills to ace Maintenance Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, maintenance, or product troubleshooting. Emphasise any hands-on roles you've had and your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to communicate effectively with customers and your experience in resolving technical issues.
Showcase Your Technical Skills: Include specific examples of your technical expertise and how it relates to the responsibilities of the Maintenance Support Technician role. This could include any relevant certifications or training you've completed.
Highlight Your Interpersonal Skills: Since the role requires strong people skills, provide examples of how you've successfully communicated with customers or worked in a team. This will demonstrate your fit for the customer-first attitude they are looking for.
How to prepare for a job interview at New Leaf Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss specific examples of how you've solved technical problems in the past, especially in maintenance or product troubleshooting roles.
✨Demonstrate Strong Communication Abilities
Since this role involves liaising with customers and partners, it's crucial to showcase your communication skills. Practice explaining complex technical issues in simple terms, and be ready to discuss how you handle customer interactions.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios that test your problem-solving abilities. Think through potential challenges you might encounter in the role and how you would approach resolving them, particularly regarding product repairs and customer support.
✨Research the Company and Its Products
Familiarise yourself with the company's products and their reputation in the market. Understanding their values and mission will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
