Administrative Assistant

Position: Administrative Assistant

Responsible to: Domiciliary Care & Support Manager

Purpose

To provide an efficient administrative service within budgetary constraints, including all relevant legislation and the policies and procedures of the organisation.

To undertake all Office administrative duties, including the coordination of Clients staff schedules as directed by the Domiciliary Care / Support Manager.

Administrative Duties

• Upload data and maintain an Excel database, respond to enquiries, arrange appointments, and process paperwork in line with service and department procedures.
• Update client information and maintain staff and client support schedules.
• Answer incoming phone calls and make outgoing calls as requested.
• Record information on the computer system.
• Maintain the service database records.
• Keep the office filing systems up to date.
• Identify clients\’ service needs on the rosters and book staff to complete the work.

General Duties

Attend and minute staff meetings when requested.

Promote New Leaf Care and its work in the community and in all areas of its operation.

Communicate clearly with other staff, peers, managers, tenants, customers, and all other agencies and interested parties.

Represent the organisation at meetings as requested.

Perform any other duty commensurate with the post as requested.

Equal Opportunities: Comply with and promote the terms and conditions of the organisation\’s Equal Opportunities and related policies.

Data Protection: Comply with organisational policies and procedures and the requirements of the 2018 Data Protection Act.

Who We Are

Helping Clients Begin A New Leaf

We specialise in providing high-quality community and domiciliary services for individuals suffering from chronic, long-term, or complex conditions/illnesses. We offer a tailored service to meet the needs of our prospective clients, ensuring their home care service package is right for them. We do this in the comfort of the client’s home in a flexible and personalised way.

Founded in 2019, we are dedicated to providing an excellent care service using a client-centred approach. We pride ourselves on acting with integrity, putting our clients first, and respecting others. At New Leaf Care, we deliver a care service that is flexible while respecting the service user’s right to independence, privacy, dignity, and the right to make informed choices.

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