At a Glance
- Tasks: Support clients through their recovery journey, negotiate claims, and manage case documentation.
- Company: Join NewLaw, a leading law firm with a fresh approach to personal injury claims.
- Benefits: Competitive salary, uncapped bonuses, 31 days holiday, and local discounts.
- Other info: Dynamic city centre location with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while building your legal career.
- Qualifications: Law degree or 12 months experience in Case Management; strong communication skills required.
When a person becomes injured, whether that be at work or whilst driving, often their first thoughts are how they will pay their bills, provide for their family or be back to feeling themselves. As a Case Manager at NewLaw, you play a pivotal role in getting these people the compensation and support they need and deserve. Your ability to balance empathy with professional integrity, combined with your ability to negotiate and build rapport with people will make you an asset to the Case Management Team.
What does a Case Manager do?
- Customer Service: Your clients look to you for support. They’re often dealing with their own injuries, loss of earnings and increased pressure on their household to get by whilst on the mend. You’ll spend your time reassuring clients that their claim is important and that you are doing all you can to get them the best result possible, all whilst managing their expectations on timescales and potential outcomes.
- Negotiation: Whether you're negotiating with your clients to understand the value of their claim, or with opposing insurance companies, you will spend your time doing your best to get the best outcome for your clients.
- Administration: Everything you do will need to be documented on our Case Management System, whether it’s an email/text to a client, a voicemail left or an offer to settle a claim, everything you do will need to be monitored. Don’t panic – Much of this is automated through the system.
Of course, there are other considerations when doing this job – attending training, making sure high value claims are passed on to the relevant teams correctly, understanding our compliance obligations, to name a few. But the above covers the day to day of what you would expect.
What makes a great Case Manager?
Ideally, you'll have a law degree and want to build your career within a firm that only offers its training contracts to people that already work within the business. Perhaps you’ve taken an alternative route into Law and have 12 months experience in a Case Management role in the Legal, Insurance or Finance sectors without a specific qualification. Maybe you have both? Regardless, your ability to build rapport with clients using both written and verbal communication methods, combined with your ability to manage tight deadlines and knowledge of Microsoft Office will all help you be the best Case Manager you can be.
In return for your commitment and expertise, we offer:
- A salary between £18,500 and £21,750, dependant on experience.
- An uncapped bonus scheme, boosting your salary by an average of £2000 per annum.
- Career development opportunities.
- 31 days holiday, increasing to a maximum of 35 (This includes 8 bank/public holidays).
- Local shop discounts, including a 20% discount with EE.
- Cycle to work scheme and travel loans.
- A “Recommend a Friend” bonus scheme, up to £1250 per referral.
- City Centre location right by Queens Street Station, 10 min walk from Cardiff Central.
- And of course, Pension.
Who are NewLaw?
NewLaw is a leading specialist law firm and is part of Redde group. NewLaw is ranked in the Legal 500 and Chambers and Partners for three areas; Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend. If you like what we have to offer and want to hear more, please apply today!
Our Privacy policy is available on our website, or by contacting Henry Field (Resourcing and Talent Manager) directly.
Case Manager in Cardiff employer: New Law Solicitors
At NewLaw, we pride ourselves on being an exceptional employer that values your expertise and commitment as a Senior Management Accountant. With a competitive salary, generous annual leave, and a vibrant city centre location just a short walk from Cardiff Central, we foster a supportive work culture that encourages professional growth and collaboration. Join our dynamic finance team and enjoy unique benefits like local shop discounts and a cycle to work scheme, all while contributing to a leading specialist law firm recognised for its excellence in client service.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager in Cardiff
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including New Law Solicitors, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Case Manager in Cardiff
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at New Law Solicitors, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in New Law Solicitors and the specific role of Case Manager. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for New Law Solicitors’s culture!
How to prepare for a job interview at New Law Solicitors
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at New Law Solicitors.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at New Law Solicitors.
