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- Tasks: Provide a welcoming service and manage front-desk responsibilities at our medical practice.
- Company: Join a supportive team at New Islington Medical Practice, serving 13,000 patients.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Full training provided, with a fun and dynamic work environment.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: GCSEs in English and Maths; customer care experience preferred but not essential.
The predicted salary is between 23970 - 28400 £ per year.
We are looking to recruit a Full time Receptionist/Administrator to join our team at New Islington Medical Practice. This is an essential role providing a welcoming and professional service to our patients and staff of the practice. The vacancy is for 37.5 hrs; however, we will consider flexible working and compressed hours during the recruitment process.
You will be expected to undertake front-desk responsibilities and assist patients both on the phone and using our online consultation forms. Your duties will involve the day-to-day administrative tasks of the practice including but not limited to secretarial work and in-depth use of the clinical systems.
Main duties of the job:- To be successful in our team, we are looking for someone who is dynamic in their approach and able to balance multiple tasks.
- We pride ourselves on our compassionate nature with our patients, which is an essential characteristic that we are looking for.
- Flexibility is a must, as we work on a shift basis with the normal opening hours of 8am to 6.30pm.
- Successful candidates will be required to cover other shifts outside their regular pattern to assist with holiday cover.
- There is also the option of enhanced pay for hours outside of this window for our extended hours service.
- Previous experience is preferred; however, it is not essential as full training will be provided to the successful candidate.
About us: We are a large practice with 13,000 patients based near the City Centre. We pride ourselves on our team spirit, and if successful, you will find yourself part of a fun and approachable work group with a passion for self-improvement and progression opportunities. We actively promote from within, and we know our staff members feel supported in their role. We encourage our staff to take on their own areas of responsibility and ownership, and to develop autonomous skills, giving them a step into their future careers within the non-clinical side of the NHS.
Job responsibilities:- Reception duties include the following (this list is not exhaustive):
- Booking telephone appointments through inbound calls.
- Calling and messaging patients regarding their care needs - managing appointments and health campaigns and working with priorities set by the management team.
- Updating patient records - Accurate information and full documentation of actions.
- Ability to differentiate differing needs of a wide population and adjust processes and protocols to suit the patient need.
- Safeguarding vulnerable patients - full training provided as first point of contact to recognise and flag safeguarding concerns.
- Qualifications: GCSE grade A to C in English and Maths.
- Experience: Experience with customer/patient care, general administrative experience, experience of working in Primary Care, experience of using systems EMIS, Docman, AccuRx.
Receptionist/Administrator employer: New Islington Medical Practice
Contact Detail:
New Islington Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on New Islington Medical Practice. Familiarise yourself with their values and services. This will help you show genuine interest and align your answers with what they’re all about.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and administrative tasks. Think about examples from your past experiences that showcase your skills in multitasking and compassion. We want to see how you handle real-life scenarios!
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-desk role. Aim for smart-casual attire that reflects professionalism while still being approachable. You want to look like someone patients can trust and feel comfortable with.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring a warm and welcoming vibe to our practice. Don’t be afraid to show us your compassionate side – it’s what we value most!
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer care or administration. Even if you haven’t worked in a medical setting before, share how your skills can translate into this role. We love seeing how you can adapt!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to structure your application well. Use bullet points if needed to make it easy for us to read through your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at New Islington Medical Practice!
How to prepare for a job interview at New Islington Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research New Islington Medical Practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Compassionate Side
Since this role is all about providing a welcoming service, think of examples from your past experiences where you've demonstrated compassion and understanding. Be ready to share these stories during the interview to highlight your suitability for the team.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a difficult patient or juggling multiple tasks at the front desk. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Flexibility is Key
Given the shift patterns and need for flexibility, be prepared to discuss your availability and willingness to cover different shifts. Highlight any previous experience where you've adapted to changing schedules or taken on extra responsibilities.