Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide a welcoming service and manage front-desk responsibilities at a busy medical practice.
- Company: Join a supportive team at New Islington Medical Practice, serving 13,000 patients.
- Benefits: Competitive salary, flexible hours, full training, and opportunities for career progression.
- Other info: Enjoy a fun workplace culture with a focus on self-improvement and team spirit.
- Why this job: Make a real difference in patient care while developing valuable skills in a dynamic environment.
- Qualifications: GCSEs in English and Maths; customer care experience preferred but not essential.
The predicted salary is between 20200 - 20800 £ per year.
We are looking to recruit a Full time Receptionist/Administrator to join our team at New Islington Medical Practice. This is an essential role providing a welcoming and professional service to our patients and staff of the practice. The vacancy is for 37.5 hrs; however, we will consider flexible working and compressed hours during the recruitment process.
You will be expected to undertake front-desk responsibilities and assist patients both on the phone and using our online consultation forms. Your duties will involve the day-to-day administrative tasks of the practice including but not limited to secretarial work and in-depth use of the clinical systems.
Main duties of the job
To be successful in our team, we are looking for someone who is dynamic in their approach and able to balance multiple tasks. We pride ourselves on our compassionate nature with our patients, and this is an essential characteristic that we are looking for. Flexibility is a must, as we work on a shift basis with the normal opening hours of 8am to 6.30pm. We would require any successful candidate to be able to cover other shifts outside their regular pattern to assist with holiday cover. There is also the option of enhanced pay for hours outside of this window for our extended hours service.
Previous experience is preferred; however, it is not essential as full training will be provided to the successful candidate.
About us
We are a large practice with 13,000 patients based near the City Centre. We pride ourselves on our team spirit and if successful, you will find yourself part of a fun and approachable work group with a passion for self-improvement and progression opportunities. We actively promote from within - and we know our staff members feel supported in their role. We encourage our staff to take on their own areas of responsibility and ownership, and to develop autonomous skills, giving them a step into their future careers within the non-clinical side of the NHS.
Job responsibilities
- Reception duties include the following: (this list is not exhaustive)
- Booking telephone appointments through inbound calls.
- Calling and messaging patients with regards to their care needs - managing appointments and health campaigns and working with priorities set by the management team.
- Updating patient records - Accurate information and full documentation of actions.
- Ability to differentiate differing needs of a wide population and adjust processes and protocols to suit the patient need.
- Safeguarding vulnerable patients - full training provided as first point of contact to recognise and flag safeguarding concerns.
Person Specification
Qualifications
- GCSE grade A to C in English and Maths
Experience
- Experience with customer/patient care.
- General administrative experience.
- Experience of working in Primary Care.
- Experience of using systems EMIS, Docman, AccuRx.
£24,250 to £25,000 a year Dependent on experience
Contract
Permanent
Working pattern
Full-time, Flexible working, Compressed hours
Receptionist/Administrator in Manchester employer: New Islington Medical Practice
Contact Detail:
New Islington Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator in Manchester
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on New Islington Medical Practice. Familiarise yourself with their values and services. This will help you show genuine interest and tailor your responses to fit their culture.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and administrative tasks. Think about examples from your past experiences that highlight your skills in multitasking and compassion—these are key for this role!
✨Tip Number 3
Show off your flexibility! Since the role requires covering different shifts, be ready to discuss your availability and willingness to adapt. Highlight any previous experience where you successfully managed changing schedules or responsibilities.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team at New Islington Medical Practice.
We think you need these skills to ace Receptionist/Administrator in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our compassionate approach to patient care.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially in customer service or administration. We love seeing how your skills align with our needs, so don’t just send a generic CV – personalise it for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to outline your key experiences and skills without unnecessary fluff. This helps us see your fit for the role quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at New Islington Medical Practice!
How to prepare for a job interview at New Islington Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research New Islington Medical Practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Compassionate Side
As a Receptionist/Administrator, you'll be the first point of contact for patients. Be prepared to discuss how you handle difficult situations with empathy. Share examples from past experiences where you've demonstrated compassion and understanding, as this is a key trait they’re looking for.
✨Demonstrate Your Multitasking Skills
The role requires balancing multiple tasks efficiently. Think of specific instances where you've successfully managed several responsibilities at once. Highlight your organisational skills and how you prioritise tasks, especially in a busy environment.
✨Be Ready for Flexibility Questions
Since the practice operates on a shift basis, expect questions about your availability and flexibility. Be honest about your schedule and express your willingness to adapt. Mention any previous experience with flexible working hours to reinforce your suitability for the role.