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- Tasks: Support individuals with mental health issues to live independently and achieve their goals.
- Company: Join New Horizons, a passionate team dedicated to transforming lives in Liverpool.
- Benefits: Above award pay, salary packaging, fitness discounts, and paid parental leave.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Cert III in Disability or Mental Health, plus a valid NSW Drivers License.
- Other info: Empower clients, embrace challenges, and enjoy a collaborative work culture.
The predicted salary is between 30000 - 42000 £ per year.
Community Support Worker – Full-Time Position (Max Term Contract until 30/06/26)
Location: Liverpool
Want to make a difference? Join the New Horizons Team as a Community Support Worker and work within our Housing & Accommodation Support Initiative Program in Liverpool. To work with us you have a positive, authentic, inclusive personality which you bring to work with you every day!
About the Role: This role works in partnership with people living with mental health issues, to support them to live within the community in the way they want to! We empower our clients by supporting them to build independence, identify and achieve goals, engage in activities of daily life, and encourage genuine connections within the community.
Key Responsibilities
- Collaborating with customers to develop individualised person-centered support plans that incorporate their identified wellbeing needs, their strengths, and their goals.
- Providing support to customers to improve their independence by assisting with skill development, transport, social activities, supporting with finances, attending appointments, cooking, medication and personal care, as well as other support as required.
- Supporting and encouraging our customers to participate in activities of their choice, such as; social, leisure, sporting, educational, employment activities etc.
- Keeping customer records up to date on a daily basis using online systems and electronic databases.
- Developing and maintaining professional relationships and networks with customers, families, caregivers and key stakeholders.
- Supporting customers to navigate the sector to access any additional service they may require.
- Seeking out innovative ways to enhance the recovery journey and overall customer experience with New Horizons.
What our customers want from you
Our customers would like you to be; punctual, friendly, outgoing, non-judgmental, flexible, guided by lived-experience, persistent, balanced, empathetic and practical. Our customers also want you to know when to motivate, when to challenge, and when to stop!
What you will bring to the role
- Minimum Cert III in Disability, Mental Health, Peer Work, or equivalent industry experience.
- Valid NSW Drivers License (Class C).
- Willingness to obtain an Australian Police Check, NSW WWCC and NDISWC to meet New Horizons employment criteria prior to commencing with us.
- A strong set of values that guides your work, incorporating our organisational values of Passion, Integrity & Respect.
- Great computer skills with proven ability to use Microsoft Office and customer relationships management systems.
Why join New Horizons and amazing benefits we offer?
- New Horizons pays above the award & penalty rates.
- Not for Profit Salary Packaging options that reduce your taxable income and increase your take-home pay!
- Monthly RDOs in addition to annual leave.
- Fitness Passport – Discounted gym membership.
- Employee Assistance Program (EAP) for employees and family members.
- Paid Parental Leave: Comprehensive leave to support growing families.
At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional service that enhances the lives of our customers while at the same time improving employee experience and career development opportunities. We align our work with our organisation’s values - fostering a culture of collaboration, trust, and accountability. As part of our team, you’ll be empowered to take initiative and use your talents to improve the lives of our customers. Together, we are a community committed to transforming lives through our services, embracing challenges with creativity and adaptability for lasting positive impact.
How to Apply
If you think this is the role for you please apply via the link now – our application process is also mobile friendly. For related queries or questions please feel free to contact the recruitment team on recruit@newhorizons.net.au. Due to high volume of applications, only shortlisted candidates will be contacted.
Important: New Horizons is an equal Opportunity Employer, and our people represent the community which we service. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. New Horizons values diversity and encourages applications from people from all walks of Life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support. New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.
Community Support Worker - Liverpool employer: New Horizons
Contact Detail:
New Horizons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Worker - Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on New Horizons. Check out their website and social media to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your storytelling skills! Think of examples from your past experiences that highlight your skills and values. When you share these stories during the interview, it’ll make you more relatable and memorable to the hiring team.
✨Tip Number 3
Be ready to ask questions! Prepare some thoughtful questions about the role and the team. This shows that you’re engaged and eager to learn more about how you can contribute to the amazing work at New Horizons.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It’s a nice touch that shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Support Worker - Liverpool
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your authentic personality shine through! We want to see the real you, so don’t be afraid to show your passion for supporting others and how your values align with ours.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Refer to the key responsibilities in the job description and demonstrate how you've tackled similar challenges in the past.
Showcase Your Skills: Don’t forget to mention your qualifications and any specific skills that make you a great fit for the Community Support Worker role. Whether it’s your Cert III or your knack for building relationships, we want to know what you bring to the table!
Apply Through Our Website: We encourage you to apply via our website for a smooth application process. It’s mobile-friendly, so you can easily submit your application on the go. Plus, it helps us keep everything organised!
How to prepare for a job interview at New Horizons
✨Know Your Stuff
Before the interview, make sure you understand the role of a Community Support Worker. Familiarise yourself with the key responsibilities and how they relate to supporting individuals with mental health issues. This will help you articulate your understanding and show that you're genuinely interested in making a difference.
✨Showcase Your Values
New Horizons values passion, integrity, and respect. Think of examples from your past experiences that demonstrate these values in action. Be ready to discuss how you embody these traits and how they guide your work, especially when it comes to building relationships with clients.
✨Be Person-Centred
Prepare to talk about how you would develop individualised support plans. Think about how you can empower clients to achieve their goals and enhance their independence. Sharing specific strategies or experiences where you've successfully supported someone can really set you apart.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how New Horizons measures success in client outcomes. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
