About the role New Horizons Care is looking for an experienced Care Rota Coordinator to join our office team. You'll be at the heart of our service, making sure every client gets the right carer at the right time. You'll manage the rota for both our long calls (24, 14 and 12-hour shifts) and our short domiciliary visits. It's a busy, varied role that suits someone who stays calm under pressure, thinks on their feet and enjoys solving problems.
Key responsibilities • Plan, build and maintain weekly rotas for long calls (24, 14 and 12-hour shifts) and short domiciliary visits • Match carers to clients based on skills, availability, continuity of care and travel • Cover sickness, holidays and last-minute changes quickly so no call is missed • Prepare and process staff annual leave requests, checking them against rota cover • Handle a high volume of calls with carers, clients, families and professionals • Keep the rota system accurate and up to date, including leave and availability • Work closely with the care team and managers to raise and resolve issues • Support compliance by making sure carers are booked only within their training and working-time limits
About you Essential • Experience in a similar rota coordinator or scheduling role • Confident and professional on the phone • Highly organised, with strong attention to detail • Able to prioritise and stay calm when plans change at short notice • Experience using rota or scheduling software Desirable • Experience in domiciliary or live-in care • Familiarity with Access People Planner (full training provided, so it's not essential to have used it before)
What we offer • Salary of £28,000 – £30,000 per annum, depending on experience • Monday to Friday working pattern • 28 days bookable annual leave, with the choice to work or take bank holidays • Workplace pension scheme • Full induction and training on our systems, including Access People Planner • Ongoing training and development • A supportive, friendly team who value the work you do
How to apply If you're an experienced scheduler looking for your next role, we'd love to hear from you. Please send your CV and a short cover note to [email address] or call [phone number] for an informal chat. New Horizons Care is an equal opportunities employer. This role is subject to an enhanced DBS check.
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Care Rota Coordinator / Scheduler in Leicester employer: New Horizons Care
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