At a Glance
- Tasks: Deliver top-notch customer service and resolve enquiries for new home buyers.
- Company: Join a dynamic team at The New Homes Ombudsman Service.
- Benefits: Hybrid work, competitive salary, and a commitment to diversity and inclusion.
- Other info: Flexible working hours with opportunities for growth and teamwork.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: A-Level or equivalent, strong communication, and customer service skills.
The predicted salary is between 24946 - 26542 € per year.
The New Homes Ombudsman Service (NHOS) provides free independent redress for consumers purchasing new homes. You will be the first point of contact for answering customer enquiries in the Operations team.
Principal Responsibilities
- Deliver a great service.
- Provide first‑class service to all consumer and developer enquiries.
- Answer telephone calls, respond to e‑mail and website enquiries within agreed timescales.
- Identify housebuilders and developers with inadequate understanding of NHOS requirements and inform the Head of Operations.
- Communicate with all departments to ensure joined‑up customer service.
- Carry out other related tasks as instructed.
- Deal with complaint queries, general queries and low‑level complaints.
- Aim for first‑point resolution in every consumer/developer contact.
- Be curious and suggest positive change; be receptive to system and process changes.
- Perform some administration tasks.
Person Specification
- Job Knowledge: Providing excellent customer service, being a confident communicator, dealing with professionals across different aspects of the business, administration skills.
- Communication: Present basic information clearly and concisely, verbally and in writing. Good interpersonal skills, advising and informing colleagues, customers, and stakeholders. Thinking ‘outside the box’ to resolve customer queries.
- Equal Opportunities: Commitment to equal opportunities, diversity and inclusion.
- General: Identifying with the aims and objectives of The Dispute Service Ltd. Flexible attitude to work. Receptive to changing environment. Demonstrating common sense and good judgement. Experience of Microsoft Word, Excel and Outlook. Handling multiple tasks simultaneously and prioritising a heavy workload. Minimum A‑Level or equivalent.
Required Behaviour and Attitude
- Hard working.
- Flexible attitude; willingness to work overtime during busy periods.
- Capable of working unsupervised and within a team.
- Identifying trends in customer feedback and suggesting improvements.
- Affinity for customer excellence.
- Recognition of fairness in all work.
- Demonstrate how one is making a difference.
- Articulate the importance of teamwork.
Hours and Location
The Operations Department operates from 9 am to 5 pm, Monday to Friday. The role is hybrid with offices in Glasgow, Hemel Hampstead, and Belfast. Salary range: £24,945.96 – £26,542.43 per annum, depending on location.
Equal Employment Opportunity: The company is an equal opportunities employer.
Customer Service Advisor in Glasgow employer: New Homes Ombudsman Service (NHOS)
The New Homes Ombudsman Service (NHOS) is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a hybrid working model across vibrant locations like Glasgow, Hemel Hampstead, and Belfast, employees enjoy flexibility while being part of a dedicated team committed to delivering outstanding customer service. NHOS fosters an environment where innovative ideas are welcomed, ensuring that every team member can contribute to meaningful change in the housing sector.
Contact Detail:
New Homes Ombudsman Service (NHOS) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Tip Number 1
Get to know the company inside out! Research The New Homes Ombudsman Service and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with various enquiries, role-play common customer scenarios with a friend. This will boost your confidence and help you think on your feet during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these stories to demonstrate your ability to deliver first-class service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is key for this role.
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in providing excellent customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills!
Keep It Clear and Concise:When writing your application, remember to present your information clearly. We appreciate straightforward communication, so avoid jargon and get straight to the point while still being friendly!
Be Curious and Suggest Improvements:We love candidates who think outside the box! If you have ideas on how to improve customer service or processes, don’t hesitate to mention them in your application. Show us your proactive attitude!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at New Homes Ombudsman Service (NHOS)
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle various customer enquiries and complaints, as this role is all about delivering first-class service.
✨Show Off Your Communication Skills
Practice articulating your thoughts clearly and concisely. Since you'll be dealing with both consumers and developers, demonstrating your ability to communicate effectively will be key. Think of examples where you've successfully resolved queries or complaints.
✨Be Ready to Think Outside the Box
Prepare to showcase your problem-solving skills. The interviewers will want to see how you can identify trends in customer feedback and suggest improvements. Have a few scenarios in mind where you’ve had to think creatively to resolve an issue.
✨Demonstrate Your Flexibility
This role requires a flexible attitude, so be prepared to discuss how you've adapted to changing environments in the past. Share examples of times when you’ve worked unsupervised or as part of a team, especially during busy periods.
