At a Glance
- Tasks: Deliver top-notch customer service and resolve enquiries for new home buyers.
- Company: Join the New Homes Ombudsman Service, a leader in consumer protection.
- Benefits: Hybrid work, competitive salary, and a commitment to diversity and inclusion.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: A-Level or equivalent, strong communication, and customer service skills.
The predicted salary is between 24945 - 26542 € per year.
The New Homes Ombudsman Service (NHOS) provides free independent redress for consumers purchasing new homes. You will be the first point of contact for answering customer enquiries in the Operations team.
Principal Responsibilities
- Deliver a great service
- Provide first‑class service to all consumer and developer enquiries.
- Answer telephone calls, respond to e‑mail and website enquiries within agreed timescales.
- Identify housebuilders and developers with inadequate understanding of NHOS requirements and inform the Head of Operations.
- Communicate with all departments to ensure joined‑up customer service.
- Carry out other related tasks as instructed.
- Deal with complaint queries, general queries and low‑level complaints.
- Aim for first‑point resolution in every consumer/developer contact.
- Be curious and suggest positive change; be receptive to system and process changes.
- Perform some administration tasks.
Person Specification
- Job Knowledge
- Providing excellent customer service.
- Being a confident communicator.
- Dealing with professionals across different aspects of the business.
- Administration skills.
- Communication
- Present basic information clearly and concisely, verbally and in writing.
- Good interpersonal skills, advising and informing colleagues, customers, and stakeholders.
- Thinking ‘outside the box’ to resolve customer queries.
- Equal Opportunities
- Commitment to equal opportunities, diversity and inclusion.
- General
- Identifying with the aims and objectives of The Dispute Service Ltd.
- Flexible attitude to work.
- Receptive to changing environment.
- Demonstrating common sense and good judgement.
- Experience of Microsoft Word, Excel and Outlook.
- Handling multiple tasks simultaneously and prioritising a heavy workload.
- Minimum A‑Level or equivalent.
Required Behaviour and Attitude
- Hard working.
- Flexible attitude; willingness to work overtime during busy periods.
- Capable of working unsupervised and within a team.
- Identifying trends in customer feedback and suggesting improvements.
- Affinity for customer excellence.
- Recognition of fairness in all work.
- Demonstrate how one is making a difference.
- Articulate the importance of teamwork.
Hours and Location
- The Operations Department operates from 9 am to 5 pm, Monday to Friday.
- The role is hybrid with offices in Glasgow, Hemel Hampstead, and Belfast.
- Salary range: £24,945.96 – £26,542.43 per annum, depending on location.
Equal Employment Opportunity: The company is an equal opportunities employer.
Customer Service Advisor employer: New Homes Ombudsman Service (NHOS)
The New Homes Ombudsman Service (NHOS) is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a hybrid working model across vibrant locations like Glasgow, Hemel Hampstead, and Belfast, employees enjoy flexibility while contributing to meaningful consumer advocacy in the housing sector. Join us to be part of a dedicated team that values customer excellence and fosters a collaborative environment where your ideas for positive change are welcomed.
Contact Detail:
New Homes Ombudsman Service (NHOS) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research The New Homes Ombudsman Service and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with various enquiries, role-play common customer scenarios with a friend. This will boost your confidence and help you think on your feet during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled difficult situations in the past. Employers love candidates who can think outside the box and resolve issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at StudySmarter!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in providing excellent customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills!
Keep It Clear and Concise:When writing your application, remember to keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to understand your qualifications.
Be Curious and Suggest Improvements:We love candidates who think outside the box! If you have ideas on how to improve customer service or processes, don’t hesitate to mention them in your application. Show us your proactive attitude!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at New Homes Ombudsman Service (NHOS)
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences and how you’ve handled customer queries or complaints. Think about specific examples where you provided first-class service or resolved issues effectively.
✨Communicate Clearly and Confidently
Since this role involves a lot of communication, practice articulating your thoughts clearly. Whether it’s over the phone or in writing, being concise and confident will help you stand out. Consider doing mock interviews with friends to refine your delivery.
✨Show Your Problem-Solving Skills
Prepare to demonstrate your ability to think outside the box. Think of scenarios where you had to resolve a complex issue or suggest improvements based on customer feedback. Highlighting your proactive approach will resonate well with the interviewers.
✨Emphasise Teamwork and Flexibility
This role requires collaboration across departments, so be ready to discuss your experience working in teams. Share examples that showcase your flexibility and willingness to adapt to changing environments, as well as how you contribute to a positive team dynamic.
