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- Tasks: Provide a welcoming experience for clients and support their journey through property transactions.
- Company: Join New Homes Law, a dynamic legal services provider in the UK property sector.
- Benefits: Enjoy enhanced leave, casual Fridays, and a supportive culture focused on your development.
- Why this job: Be the friendly face for clients and make a real difference in their property journey.
- Qualifications: Strong communication skills and a passion for client care are essential.
- Other info: Work in dog-friendly offices with opportunities for personal growth and recognition.
The predicted salary is between 30000 - 42000 £ per year.
About New Homes Law
New Homes Law is a leading, dynamic, client-focused legal services provider specialising in residential property transactions across the UK. We work with some of the country’s top new build developers and shared ownership housing associations, delivering a seamless and customer-focused experience. Our modern, forward-thinking approach combines expert legal advice with cutting-edge technology, ensuring an efficient and transparent journey for every customer. At New Homes Law, we invest heavily in innovation, professional development, and customer satisfaction, making us a trusted partner in the property sector and an exceptional place to build your career.
Your New Role
As the Client Engagement Assistant, it’s your job to provide a seamless, welcoming and proactive experience for clients from the point of instruction throughout their conveyancing journey. Acting as the first point of contact, you’ll manage onboarding, support case progression through updates and client liaison, and work closely with Conveyancing Executives and the wider Conveyancing Assistants to ensure outstanding service delivery.
What You’ll be Doing
Client Onboarding
- Act as the first friendly and professional contact for new clients.
- Guide clients through the onboarding process (ID checks, welcome packs, initial documents).
- Explain next steps clearly and manage client expectations.
Client Communication & Care
- Serve as a dedicated point of contact for general updates and reassurance.
- Proactively chase case progress and update clients where required.
- Manage incoming calls, emails, and walk-in enquiries, escalating where appropriate.
- Monitor service standards and report back to manager where required (response times, communication clarity).
Operational & Team Support
- Maintain accurate client records in case management systems.
- Support feedback collection and help monitor satisfaction scores.
- Identify common client issues and report trends for service improvement.
- Respond to and monitor online reviews.
- Reach out to clients that leave negative reviews to gather feedback on their experience and report back.
- Liaise with estate agents, brokers, and other third parties as necessary.
What You’ll Bring
- Excellent communication skills, both verbal and written, with the ability to communicate clearly and empathetically with clients and colleagues.
- Strong organisational skills with exceptional attention to detail.
- Ability to prioritise tasks effectively and manage workload in a fast-paced environment.
- Self-motivated and capable of working independently, as well as collaboratively within a team.
- A positive, friendly and approachable demeanour, with a genuine focus on client care.
- Reliable timekeeping and consistent working methods.
- Professionalism under pressure, with the ability to handle challenging or emotional phone calls in a calm and composed manner.
- Strong ability to promote and represent a positive image of the company in all interactions.
- Willingness to learn, adapt to new responsibilities, and embrace ongoing personal development.
Compensation & Benefits working at New Homes Law
In return, you can expect to work closely with an energetic team where your efforts and success will be noticed. We offer a competitive remuneration package as well as:
- Enhanced annual leave allowance including birthday leave and Christmas shutdown.
- Dog friendly offices!
- Casual Fridays: Employees can enjoy a relaxed dress code and a complimentary monthly lunch on Friday.
- Personal Development Plan tailored for your development
- Supportive Culture: A friendly, family-like atmosphere with a focus on employee well-being and career development.
- Performance Related Bonus Scheme
- Free eye tests and discounted eyewear
- Reward and recognition scheme: Employee of the month.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Client Experience Assistant employer: New Homes Law
Contact Detail:
New Homes Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Assistant
✨Tip Number 1
Get to know the company! Research New Homes Law and understand their values and client approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being able to communicate clearly and empathetically is key. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the fast-paced environment at New Homes Law.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at New Homes Law.
We think you need these skills to ace Client Experience Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with what we’re looking for. Refer to the job description and sprinkle in examples from your past that demonstrate your client care and communication skills.
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your key achievements and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at New Homes Law
✨Know the Company Inside Out
Before your interview, take some time to research New Homes Law. Understand their values, services, and recent developments in the property sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Client Experience Assistant, communication is key. Prepare examples of how you've successfully communicated with clients or colleagues in the past. Be ready to demonstrate your ability to explain complex information clearly and empathetically during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and client care approach. Think of situations where you had to manage client expectations or handle difficult conversations, and be ready to discuss how you navigated those challenges.
✨Exude Positivity and Professionalism
Your demeanour can make a big difference. Practice maintaining a positive and friendly attitude throughout the interview. Remember, you're not just showcasing your skills; you're also representing the kind of welcoming experience clients can expect from New Homes Law.