At a Glance
- Tasks: Engage with customers, understand their needs, and create meaningful conversations.
- Company: Leading tech business in security and surveillance solutions.
- Benefits: Direct impact on growth, skill development, and supportive team environment.
- Other info: Opportunity to grow within an established and expanding company.
- Why this job: Be the first point of contact and build valuable relationships.
- Qualifications: Customer-facing experience, strong communication skills, and proactive attitude.
The predicted salary is between 25000 - 35000 £ per year.
We’re working with a leading technology business that provides innovative security and surveillance solutions to customers across the UK. Due to continued growth, they’re looking for a Customer Engagement Executive to join their team and become a key part of their customer journey. This is a fantastic opportunity for someone who enjoys speaking with people, understanding their needs, and creating meaningful conversations that lead to successful business relationships.
The Opportunity
- You’ll be the first point of contact for potential customers and partners.
- Working alongside the wider sales team, you’ll engage with warm and targeted leads, understand their requirements, and arrange conversations with specialist sales consultants where there is a genuine opportunity to help.
- You’ll play an important role in creating positive first impressions, developing relationships, and helping the business continue to grow.
What You’ll Be Doing
- Contact prospective customers and partners via phone, email and other communication channels.
- Build rapport and understand customer requirements.
- Engage with warm leads and identify potential opportunities.
- Qualify enquiries and arrange appointments for the sales team.
- Maintain accurate records and update CRM systems.
- Support the wider sales team with lead management and customer engagement activities.
- Research businesses and identify opportunities to connect with key contacts.
Requirements
- Experience in a customer-facing, sales support, appointment-setting or business-development role.
- Strong verbal and written communication skills.
- Confidence to pick up the phone and start conversations.
- A proactive and self-motivated approach.
- Good organisational skills and attention to detail.
- Experience using CRM systems is beneficial.
- Ability to understand technical products and explain their value clearly.
- Access to own transport (required due to location).
Why Join?
You’ll be joining an established and growing business where your contribution will have a direct impact. This is a role where you’ll be trusted to build relationships, develop your skills, and become an important part of the company’s continued success. If you enjoy speaking with people, creating opportunities, and being part of a supportive team, this could be the perfect next step.
Customer Engagement Executive in Hedge End employer: New Hire
Join a dynamic technology business in Hedge End, Southampton, where your role as a Customer Engagement Executive will be pivotal in shaping customer relationships and driving growth. With a supportive work culture that values your contributions, you'll have ample opportunities for personal and professional development while working alongside a passionate team dedicated to innovation in security solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Executive in Hedge End
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at New Hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like New Hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Executive in Hedge End
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to New Hire:Your cover letter is your chance to shine! Tell us why you want to work at New Hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at New Hire!
How to prepare for a job interview at New Hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
