At a Glance
- Tasks: Engage with customers, process orders, and manage warehouse tasks in a dynamic environment.
- Company: Fast-growing family business with a supportive local team.
- Benefits: Comprehensive training, hands-on experience, and a vibrant workplace culture.
- Other info: No two days are the same; enjoy variety and growth opportunities.
- Why this job: Join a passionate team and develop skills while making a real impact.
- Qualifications: Ability to multi-task, work under pressure, and communicate effectively.
An exciting opportunity for any individual who is wanting a position at a fast growing but family business.
Working in a small but growing local team, whilst also being part of a wider multi-site national company.
We expect any team member to portray our core ALERTT Values - Ambassador – Loyal – Enthusiastic – Reliable – Trustworthy – Team Player
This role is very fast paced and encompasses a number of different tasks, with no two days the same.
Training will be provided on product and industry specifics, as well as comprehensive training and support in regards to our internal processes.
This role includes dealing with both customers and prospective customers via email, telephone and in-person at our counter, then providing them with information and quotations as requested.
It also involves processing customer orders and coordinating the despatch of the same via either our own vehicles, with colleagues at another branch or via external couriers.
The other key aspect includes working with colleagues to ensure local stocks are well maintained to facilitate orders in a timely fashion and liaising with suppliers in regards to our own purchase orders.
The manual element consists of work in our warehouse.
Dealing with physical stock control, goods received, goods despatched (via the methods mentioned above), and colour mixing on our industrial 'tinting machines' (training will be provided) This element of the roles involves lifting unit sizes of up to 22kg and packing boxes or small pallets for collection via courier.
No two days are the same but anybody who applies will need to be able to multi-task and be able to work under pressure at certain times
Customer Services & Warehouse / Manual Cover in Wetherby employer: New Guard Coatings
Join a dynamic family business that values its employees and fosters a supportive work culture. With a focus on growth, you will have the opportunity to develop your skills through comprehensive training while working alongside a dedicated local team within a larger national framework. Embrace a fast-paced environment where no two days are the same, and contribute to our core ALERTT Values as you engage with customers and manage warehousing tasks.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services & Warehouse / Manual Cover in Wetherby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at New Guard Coatings. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like New Guard Coatings before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services & Warehouse / Manual Cover in Wetherby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to New Guard Coatings:Your cover letter is your chance to shine! Tell us why you want to work at New Guard Coatings specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at New Guard Coatings!
How to prepare for a job interview at New Guard Coatings
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
