At a Glance
- Tasks: Be the friendly voice for guests, handling bookings and enquiries with care.
- Company: Join New Forest Hotels, a community-focused hospitality brand in a stunning location.
- Benefits: Enjoy competitive pay, 28 days holiday, staff discounts, and career development.
- Other info: Work part-time in a supportive team with a focus on sustainability.
- Why this job: Make a real impact on guest experiences while working in a beautiful environment.
- Qualifications: Customer service experience and a passion for helping others are key.
The predicted salary is between 14870 - 14870 £ per year.
Location: Lyndhurst, New Forest | Part-time (3 days per week)
At New Forest Hotels, our purpose is simple: to enrich the lives of everyone in our community through exceptional New Forest hospitality. We create warm, sincere spaces where people can connect, feel inspired, and truly unwind. Each of our unique properties tells its own story—allowing us to deliver memorable, one-of-a-kind guest experiences shaped by our beautiful surroundings.
We’re now looking for a Reservations Assistant to join our Central Support Office team in Lyndhurst. This is a part‑time, permanent role (3 days per week, including 1 in 4 Saturdays).
What you’ll receive:
- Salary of £14,870.70 per year
- 28 days holiday (pro rata) plus a duvet day on your birthday
- Staff discounts across our hotels and partner attractions
- Career development and training opportunities
- Free onsite parking
- Access to Hospitality Action EAP (wellbeing support, discounts, cashback platform)
- A supportive, friendly team in a truly beautiful location
The role:
As a Reservations Assistant, you’ll be the first point of contact for many of our guests—setting the tone for their stay. You’ll:
- Handle bookings for rooms and dining, via phone, email, and online channel
- Respond to enquiries from guests and agents with professionalism and care
- Prepare tailored quotes and confirm bookings accurately
About you:
We’re looking for someone who enjoys helping people and thrives in a fast‑paced environment. You will be:
- Friendly, confident, and passionate about delivering exceptional service
- A strong communicator with a professional and engaging telephone manner
- Proactive, organised, and confident solving problems
- A supportive team player with a positive attitude
- Motivated by achieving targets and delivering results
You’ll ideally have:
- Experience in a customer‑facing or phone‑based role
- GCSE‑level education (or equivalent)
- A willingness to learn and develop within hospitality
Something to note:
Our hotels are set in beautiful, rural locations. Please ensure you are able to travel to Lyndhurst reliably, as public transport can be limited and shift patterns may vary.
Why join us?
We’re proud to do things differently. Sustainability is at the heart of everything we do, and we are delighted to hold Silver Green Tourism accreditation, placing us among leading responsible hospitality brands. Most importantly, you’ll be joining a team that cares—about our guests, our community, and each other.
Reservations Assistant employer: New Forest Hotels
At New Forest Hotels, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment in the stunning New Forest. As a Reservations Assistant, you'll enjoy competitive pay, generous holiday allowances, and opportunities for career development, all while being part of a team that values sustainability and community. Join us to create memorable experiences for our guests in a beautiful location that inspires connection and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on New Forest Hotels. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your phone skills! Since you'll be handling bookings and enquiries over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. This will demonstrate your proactive attitude and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team at New Forest Hotels. We can’t wait to see your application!
We think you need these skills to ace Reservations Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and helping others. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Reservations Assistant role. Highlight any relevant experience you have in customer service or phone-based roles, and connect it back to how it aligns with our mission of delivering exceptional guest experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at New Forest Hotels!
How to prepare for a job interview at New Forest Hotels
✨Know the Company
Before your interview, take some time to research New Forest Hotels. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Reservations Assistant, you'll be the first point of contact for guests. Practice your telephone manner and ensure you can communicate clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and get comfortable with speaking about your experiences.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you prioritise tasks in a busy environment. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to deliver exceptional service.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even though it’s a part-time role, showing that you take the interview seriously by dressing appropriately can set a positive tone and reflect your commitment to the position.
