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- Tasks: Lead the reception team and ensure exceptional guest experiences daily.
- Company: Join New Forest Hotels, a collection of beautifully restored properties in a stunning location.
- Benefits: Enjoy competitive pay, discounts, and ongoing training in a supportive environment.
- Other info: Flexible hours required, including weekends and evenings.
- Why this job: Be the face of hospitality in a unique setting, making memorable moments for guests.
- Qualifications: Experience in reception management and strong leadership skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Nestled in the heart of the stunning New Forest, New Forest Hotels is a collection of beautifully restored properties offering warm, welcoming stays with a personal touch. With a focus on exceptional service, we pride ourselves on creating memorable experiences for our guests, surrounded by the natural beauty of this historic area. We are seeking a dynamic, experienced Reception Manager to join our team and play a key role in delivering top-tier hospitality.
Role Overview: As our Reception Manager, you will be the face of the hotel and the first point of contact for our guests. You will manage the daily operations of the reception team, ensuring that every guest receives the highest level of customer service, whether they are checking in, seeking assistance, or checking out. Your leadership, organisational skills, and passion for hospitality will be key to providing an outstanding guest experience.
Key Responsibilities:
- Lead, motivate, and manage the reception team to deliver excellent customer service.
- Oversee the day-to-day operations of the front desk, including guest check-ins/check-outs, reservations, and phone enquiries.
- Handle guest requests, complaints, and special requirements with professionalism and efficiency, ensuring guest satisfaction.
- Maintain accurate records of guest bookings, payments, and any special requests.
- Collaborate with housekeeping, restaurant, and other departments to ensure smooth communication and a seamless guest experience.
- Ensure compliance with hotel policies, procedures, and health & safety regulations.
- Manage the hotel’s booking system, monitor occupancy levels, and provide reports on reservations.
- Train, develop, and appraise reception staff, fostering a positive and motivated team environment.
- Support the management team with administrative tasks and operational planning.
Key Requirements:
- Proven experience in a similar reception or front-of-house management role, preferably within the hospitality industry.
- Strong leadership skills with the ability to inspire and manage a team.
- Exceptional customer service skills, with a passion for delivering a memorable guest experience.
- Excellent communication skills, both verbal and written.
- Organisational skills with the ability to multitask and prioritise effectively.
- Proficiency with hotel management software and booking systems.
- Ability to work under pressure, maintain a calm and professional demeanour in busy situations.
- A flexible approach to working hours, including weekends and evenings.
What We Offer:
- A competitive salary with opportunities for career progression.
- A supportive and friendly working environment within a unique and beautiful location.
- Discounts on accommodation, food & beverage, and leisure facilities across the group.
- Ongoing training and development to enhance your career in hospitality.
- A chance to be part of a growing company with a strong commitment to sustainability and community.
Reception Manager employer: New Forest Hotels
Contact Detail:
New Forest Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the New Forest Hotels brand and its values. Understanding what makes us unique will help you convey your passion for hospitality during any interviews or discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've motivated a team or improved customer service, as this is crucial for the Reception Manager position.
✨Tip Number 3
Demonstrate your knowledge of hotel management software and booking systems. Being able to discuss your proficiency in these tools will show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to discuss how you handle guest complaints and ensure satisfaction. Sharing your strategies for maintaining professionalism under pressure will be key to showcasing your suitability for this role.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or front-of-house management. Emphasise your leadership skills and any specific achievements in customer service that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the importance of exceptional guest experiences. Mention how your skills and experiences make you a perfect fit for the Reception Manager position.
Highlight Relevant Skills: In your application, focus on key skills such as team management, organisational abilities, and proficiency with hotel management software. Provide examples of how you've successfully handled guest requests and complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at New Forest Hotels
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Excellence
Exceptional customer service is at the heart of this role. Be ready to discuss specific instances where you went above and beyond for guests, handled complaints effectively, or created memorable experiences.
✨Familiarise Yourself with Hotel Management Software
Proficiency in hotel management software is crucial. Brush up on the systems you've used in the past and be prepared to discuss how you can quickly adapt to new technologies, as well as any relevant experience you have with booking systems.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. Prepare to talk about how you prioritise tasks, manage time effectively, and ensure smooth operations during busy periods, showcasing your ability to stay calm under pressure.