At a Glance
- Tasks: Assist guests with bookings and enquiries, creating memorable experiences.
- Company: Join a unique hotel group committed to exceptional hospitality in the New Forest.
- Benefits: Enjoy competitive salary, holiday perks, staff discounts, and career development.
- Other info: Work in a beautiful location with a supportive team focused on sustainability.
- Why this job: Be the first point of contact for guests and make a real impact on their stay.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 14870 - 14870 £ per year.
Location: Lyndhurst, New Forest | Part-time (3 days per week)
At New Forest Hotels, our purpose is simple: to enrich the lives of everyone in our community through exceptional New Forest hospitality. We create warm, sincere spaces where people can connect, feel inspired, and truly unwind. Each of our unique properties tells its own story—allowing us to deliver memorable, one‑of‑a‑kind guest experiences shaped by our beautiful surroundings.
This is a part-time, permanent role (3 days per week, including 1 in 4 Saturdays).
What You’ll Receive
- Salary of £14,870.70 per year
- 28 days holiday (pro rata) plus a duvet day on your birthday
- Staff discounts across our hotels and partner attractions
- Career development and training opportunities
- Free onsite parking
- Access to Hospitality Action EAP (wellbeing support, discounts, cashback platform)
- A supportive, friendly team in a truly beautiful location
The role
As a Reservations Assistant, you’ll be the first point of contact for many of our guests—setting the tone for their stay. You’ll:
- Handle bookings for rooms and dining, via phone, email, and online channel
- Respond to enquiries from guests and agents with professionalism and care
- Prepare tailored quotes and confirm bookings accurately
About You
We’re looking for someone who enjoys helping people and thrives in a fast‑paced environment. You will be:
- Friendly, confident, and passionate about delivering exceptional service
- A strong communicator with a professional and engaging telephone manner
- Proactive, organised, and confident solving problems
- A supportive team player with a positive attitude
- Motivated by achieving targets and delivering results
You’ll ideally have:
- Experience in a customer‑facing or phone‑based role
- GCSE‑level education (or equivalent)
- A willingness to learn and develop within hospitality
Something to note
Our hotels are set in beautiful, rural locations. Please ensure you are able to travel to Lyndhurst reliably, as public transport can be limited and shift patterns may vary.
Why join us?
We’re proud to do things differently. Sustainability is at the heart of everything we do, and we are delighted to hold Silver Green Tourism accreditation, placing us among leading responsible hospitality brands. Most importantly, you’ll be joining a team that cares—about our guests, our community, and each other.
Due to the high volume of applicants that we receive, we are not able to get back to every candidate. Therefore, if you have not heard from us within 2 weeks of submitting your application, please assume you have been unsuccessful on this occasion.
Reservations Assistant in Lyndhurst employer: New Forest Hotels
At New Forest Hotels, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment in the stunning New Forest. As a Reservations Assistant, you'll enjoy competitive benefits including generous holiday allowance, career development opportunities, and staff discounts, all while contributing to our mission of enriching lives through outstanding hospitality. Join us in a role that not only values your contributions but also fosters personal growth in a beautiful setting.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Assistant in Lyndhurst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on New Forest Hotels. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your phone skills! Since you'll be handling bookings and enquiries over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. This will demonstrate your proactive attitude and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Reservations Assistant in Lyndhurst
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and helping others. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the Reservations Assistant role. Highlight any relevant experience you have in customer service or phone-based roles, and mention how your skills align with what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values!
How to prepare for a job interview at New Forest Hotels
✨Know the Company
Before your interview, take some time to research New Forest Hotels. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Reservations Assistant, you'll be the first point of contact for guests. Practice your telephone manner and ensure you can communicate clearly and confidently. Consider role-playing common scenarios with a friend to refine your responses and make sure you come across as friendly and professional.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you prioritise tasks in a fast-paced environment. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to deliver exceptional service.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview to reflect the professional image of New Forest Hotels. A polished appearance shows that you respect the opportunity and are serious about the role.
