At a Glance
- Tasks: Lead the Reception team and ensure exceptional guest experiences at our beautiful hotel.
- Company: Join the Forest Lodge Hotel, part of the renowned New Forest Collection.
- Benefits: Enjoy a competitive salary, career development, staff discounts, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and a friendly team atmosphere.
- Why this job: Be a key player in delivering outstanding hospitality and creating memorable guest experiences.
- Qualifications: Previous supervisory experience in hospitality and excellent customer service skills required.
The predicted salary is between 30000 - 32450 £ per year.
Deputy General Manager - Head Receptionist
Location
Lyndhurst, Hampshire, United Kingdom
Salary
- £31,209.00 per annum plus
- Tronc (service charge)
Job Type
Full Time, Permanent (40 hours per week)
About Us
Nestled in the heart of the beautiful New Forest, Forest Lodge Hotel is part of the New Forest Collection, a group of unique hotels renowned for delivering exceptional hospitality and memorable guest experiences.
Role Overview
Working closely with the General Manager, you will play a key role in the day‑to‑day management of the hotel, ensuring exceptional guest experiences and smooth operational delivery across all departments.
You will lead the Reception team while supporting Food & Beverage operations, coaching and developing colleagues, resolving guest queries, and taking full responsibility for the hotel in the General Manager's absence.
This is a varied role where no two days are the same, requiring excellent leadership, organisation and communication skills together with a genuine passion for hospitality.
Key Responsibilities
- Leading and inspiring the Reception team to deliver exceptional guest service.
- Supporting the General Manager with the day‑to‑day operation of the hotel.
- Taking full responsibility for the hotel during the General Manager's absence.
- Overseeing Reception and supporting Food & Beverage operations to ensure smooth service throughout the day.
- Handling guest enquiries and resolving complaints professionally and efficiently.
- Assisting with hotel forecasting, reporting and operational planning.
- Supporting recruitment, training and development of team members.
- Ensuring Health & Safety, Fire Safety and Swimming Pool procedures are maintained.
- Assisting with hotel room, conference and event bookings.
- Working closely with all departments to ensure a seamless guest journey.
- Opening and closing the hotel while maintaining security and operational standards.
About You
You’ll be a confident and approachable leader with a passion for delivering outstanding hospitality.
You’ll ideally have
- Previous supervisory or management experience within a hotel environment.
- Reception management experience.
- Excellent customer service and communication skills.
- Strong organisational and problem‑solving abilities.
- Experience using hotel reservation systems (Guestline experience is advantageous).
- Good knowledge of Microsoft Office, particularly Outlook, Excel and Word.
- A flexible, hands‑on approach and the ability to remain calm under pressure.
- A genuine passion for developing people and creating memorable guest experiences.
Benefits
- Competitive salary of £31,209.00 per annum
- Tronc (service charge)
- Career development and progression opportunities within the New Forest Collection
- Staff discounts across our hotels, restaurants and accommodation
- Discounts with local partner attractions
- Ti PJAR
- Hospitality Action Employee Assistance Programme
- Pension Scheme
- Free on‑site parking
- Company events
- A supportive, friendly and professional working environment
- Join Our Team
If you’re an experienced hotel professional looking for your next leadership opportunity, we’d love to hear from you.
Apply today and become part of the team at
Forest Lodge Hotel , where exceptional hospitality and outstanding guest experiences are at the heart of everything we do.
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StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager – Head Receptionist in Lyndhurst
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like New Forest Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to New Forest Hotels
Don't be shy about reaching out to New Forest Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager – Head Receptionist in Lyndhurst
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about New Forest Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at New Forest Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
