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- Tasks: Welcome guests, manage enquiries, and ensure a tidy reception area.
- Company: Join the New Forest Collection at the beautiful Burley Manor Hotel.
- Benefits: Enjoy 28 days holiday, your birthday off, and discounted hotel rates.
- Why this job: Be part of a friendly team and develop your career in hospitality.
- Qualifications: Customer service experience, great communication skills, and proficiency in Microsoft Office required.
- Other info: Perfect for those who thrive under pressure and love multitasking.
The predicted salary is between 20316 - 28376 £ per year.
We are seeking a highly motivated and friendly Hotel Receptionist to join our New Forest Collection team at our stunning Burley Manor Hotel. The successful candidate will be responsible for providing excellent customer service to all guests and ensuring the smooth running of the reception area.
Responsibilities
- Welcome guests and check them in and out of the hotel
- Manage all guest enquiries and complaints in a professional and timely manner
- Take reservations and provide information about hotel facilities and services
- Ensure the reception area is clean and tidy at all times
Qualifications
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficient in Microsoft Office
Benefits
- Salary £25,396.80 plus service charge
- 28 days holiday per year plus your birthday off
- Opportunities for career development and progression
- Discounted rates on hotel accommodation and facilities across Collection
- Pension scheme
- Employee recognition and reward programmes
If you are passionate about providing exceptional customer service and have the skills and qualifications we are looking for, please apply now.
Hotel Receptionist (part time) employer: New Forest Hotels
Contact Detail:
New Forest Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist (part time)
✨Tip Number 1
Familiarise yourself with the New Forest Collection and Burley Manor Hotel. Understanding their values, services, and unique offerings will help you demonstrate your enthusiasm and fit for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will prepare you to handle guest enquiries and complaints effectively, showcasing your ability to remain calm under pressure.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word, as these are essential for managing reservations and communication. Being proficient will give you an edge over other candidates.
✨Tip Number 4
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Hotel Receptionist (part time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the hospitality industry. Emphasise any roles where you managed guest enquiries or complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific skills that align with the job description, such as communication and organisational skills.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've successfully interacted with customers in previous roles. This could include resolving complaints or providing exceptional service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at New Forest Hotels
✨Show Your Customer Service Skills
As a Hotel Receptionist, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your previous roles where you successfully handled guest enquiries or resolved complaints.
✨Demonstrate Your Organisational Skills
The role requires strong organisational and time management skills. During the interview, highlight instances where you managed multiple tasks effectively, especially in a busy environment.
✨Familiarise Yourself with the Hotel
Before the interview, research Burley Manor Hotel and its facilities. Being knowledgeable about the hotel will show your genuine interest in the position and help you answer questions more confidently.
✨Practice Common Interview Questions
Prepare for common interview questions related to hospitality and customer service. Practising your responses will help you articulate your thoughts clearly and demonstrate your suitability for the role.
