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For Companies At a Glance
- Tasks: Welcome guests, manage enquiries, and ensure a smooth reception experience.
- Company: Join the friendly team at Burley Manor Hotel in the beautiful New Forest.
- Benefits: Competitive salary, 28 days holiday, birthday off, and career development opportunities.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: Enjoy discounted hotel stays and be part of a rewarding team culture.
The predicted salary is between 25396 - 25396 £ per year.
We are seeking a highly motivated and friendly Hotel Receptionist to join our New Forest Collection team at our stunning Burley Manor Hotel. The successful candidate will be responsible for providing excellent customer service to all guests and ensuring the smooth running of the reception area.
Responsibilities
- Welcome guests and check them in and out of the hotel
- Manage all guest enquiries and complaints in a professional and timely manner
- Take reservations and provide information about hotel facilities and services
- Ensure the reception area is clean and tidy at all times
Qualifications
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficient in Microsoft Office
Benefits
- Salary £25,396.80 plus service charge
- 28 days holiday per year plus your birthday off
- Opportunities for career development and progression
- Discounted rates on hotel accommodation and facilities across Collection
- Pension scheme
- Employee recognition and reward programmes
If you are passionate about providing exceptional customer service and have the skills and qualifications we are looking for, please apply now.
Hotel Receptionist employer: New Forest Hotels
Contact Detail:
New Forest Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the facilities and services offered at Burley Manor. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests all day, it’s crucial to come across as friendly and approachable. Try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Don’t underestimate the power of a good first impression! Dress smartly and arrive on time for any interviews. A warm smile and a positive attitude can go a long way in making you memorable to the hiring team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our New Forest Collection team!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and motivated personality shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role!
Tailor Your Experience: Make sure to highlight any previous customer service experience, especially in hospitality. We’re looking for specific examples of how you've handled guest enquiries or complaints, so share those stories that showcase your skills!
Keep It Neat and Tidy: Just like we keep our reception area clean and tidy, your application should be well-organised and free of errors. Take the time to proofread your application to ensure it’s polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Burley Manor Hotel!
How to prepare for a job interview at New Forest Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research Burley Manor Hotel and the New Forest Collection. Familiarise yourself with their services, facilities, and any recent news. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think of specific situations where you handled guest enquiries or complaints effectively. This will demonstrate your ability to manage similar scenarios at the hotel.
✨Practice Common Interview Questions
Anticipate questions related to the hospitality industry, such as how you would handle a difficult guest or manage multiple tasks at once. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the standards expected in a hotel environment.
