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- Tasks: Lead hotel operations, ensuring top-notch customer service and team development.
- Company: Join New Forest Hotels, dedicated to enriching community lives through exceptional hospitality.
- Benefits: Enjoy 28 days holiday, stylish uniform, career growth, free parking, and meals on duty.
- Why this job: Be part of a creative team in a unique environment that values connection and personal growth.
- Qualifications: 2+ years in a customer-facing role with strong leadership and service skills required.
- Other info: Flexible hours including evenings and weekends; travel options may be limited.
The predicted salary is between 32000 - 40000 £ per year.
We currently have an exciting opportunity for a Hotel Operations / Deputy Manager to join our team at Bartley Lodge Hotel in Cadnam. Joining us on a full-time, permanent basis, you will receive a competitive salary of up to £40,000 per annum, depending on experience.
At New Forest Hotels, our purpose is to enrich the lives of those within our community by providing the best New Forest hospitality. Our vision is realised through creating a warm, sincere environment where everyone can connect, be creative, and thrive. Our venues are beautifully individual, each with a unique story that makes us more than ordinary and enables us to provide truly magical experiences for our guests that are enhanced and matched to our surroundings.
As a collection of hotels, we provide our teams with the opportunity to work across our venues, giving everyone the chance to develop themselves both professionally and personally. All we ask is that our people have the right mindset, which is highlighted in our core values:
- Be BRAVE, take ownership
- Collaborate together as a TEAM
- Develop, NURTURE and care
- Be OPEN and communicate honestly
Benefits of joining us as our Operations Manager:
- 28 days holiday per year, plus a duvet day on your birthday (contracted roles only)
- Stylish uniform provided
- Fantastic career development and training opportunities
- Free staff parking
- Meals on duty
Responsibilities of our Operations Manager:
- Developing the hotels' business in alignment with the group to achieve its ‘Mission Statement’
- Developing the team to achieve high standards of customer service through ongoing communication, training, delegation, and Performance and Development Reviews
- Maintaining the health and safety of guests, staff, and visitors through administration of fire procedures, safety equipment, swimming pool, and risk assessments
- Controlling costs of sales and overhead expenses to meet budgeted profits, monitoring food, liquor, and staffing costs weekly
- Collaborating with the Maintenance team to ensure high standards of repair and maintenance of the building and equipment
What we’re looking for in our Hotel Operations / Deputy Manager:
- The ability to work 45 hours per week, including evenings, weekends, bank holidays, and busy holiday periods
- Experience in a customer-facing role with at least 2 years of Duty Management experience in a hotel or similar business
- Excellent customer service skills and an understanding of food and drink service, allergen management, and hygiene best practices
- A hands-on leader who leads by example
- Effective team management skills, including performance management
Are you the one? Do you have the skills and experience and want to join a community that takes conscious actions, has a natural spirit, and creates enriching experiences for our guests? Then click apply today! We’d love to hear from you.
Our venues are located remotely; please ensure you are familiar with the location and understand your travel options, as public transport links are limited, and shift patterns vary.
Due to the high volume of applicants, we are unable to respond to all. If you do not hear from us within 2 weeks, please assume your application was unsuccessful this time.
Hotel Operations / Deputy Manager employer: New Forest Hotels
Contact Detail:
New Forest Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations / Deputy Manager
✨Tip Number 1
Familiarise yourself with the New Forest Hotels' core values: Be BRAVE, collaborate as a TEAM, and be OPEN. Demonstrating these values in your interactions can set you apart as a candidate who truly aligns with their culture.
✨Tip Number 2
Research Bartley Lodge Hotel and its unique offerings. Understanding the hotel's story and how it fits into the New Forest community will help you articulate how you can contribute to their mission during interviews.
✨Tip Number 3
Network with current or former employees of New Forest Hotels. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare examples from your previous experience that showcase your leadership and customer service skills. Highlighting specific situations where you've successfully managed a team or resolved customer issues will demonstrate your suitability for the role.
We think you need these skills to ace Hotel Operations / Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations and management. Emphasise your customer service skills and any specific achievements that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of New Forest Hotels' mission. Mention how your values align with theirs, particularly around teamwork and communication.
Showcase Leadership Skills: In your application, provide examples of how you've successfully managed teams in previous roles. Highlight your hands-on leadership style and any specific instances where you improved team performance or customer satisfaction.
Research the Company: Familiarise yourself with New Forest Hotels and Bartley Lodge Hotel. Understanding their unique story and values will help you tailor your application and demonstrate genuine interest in the role.
How to prepare for a job interview at New Forest Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As a Deputy Manager, you'll need to showcase your leadership abilities. Prepare to discuss your experience in managing teams, resolving conflicts, and motivating staff to achieve high standards of customer service.
✨Know the Company Values
Familiarise yourself with New Forest Hotels' core values: Be BRAVE, collaborate as a TEAM, and be OPEN. Be ready to explain how you embody these values in your work and how they align with your personal philosophy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios from your past experience where you successfully managed customer complaints or operational issues, and be ready to share those stories.
