At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a smooth reception experience.
- Company: Join the friendly team at Bartley Lodge Hotel in the beautiful New Forest.
- Benefits: Competitive salary, 28 days holiday, birthday off, and career development opportunities.
- Other info: Work in a dynamic environment with opportunities for progression and employee rewards.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience, excellent communication skills, and ability to multitask.
The predicted salary is between 26436 - 26436 £ per year.
We are seeking a highly motivated and friendly Hotel Receptionist to join our New Forest Collection team at our stunning Bartley Lodge Hotel. The successful candidate will be responsible for providing excellent customer service to all guests and ensuring the smooth running of the reception area. Please bear in mind that this role involves working on weekends, evenings and holidays as well as occasional sleepover shifts.
Primary Responsibilities
- Welcome guests and check them in and out of the hotel
- Manage all guest enquiries and concerns in a professional and timely manner
- Manage reservations and room assignments
- Take reservations and provide information about hotel facilities and services
- Ensure the reception area is clean and tidy at all times
Qualifications
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficient in Microsoft Office
- Must be able to swim and be prepared to attend emergency response (pool) training
Benefits
- Salary £26,436.80 per annum plus service charge, 40 hours spread over a 5 day week
- 28 days holiday (pro rata) per year plus your birthday off
- Opportunities for career development and progression
- Discounted rates on hotel accommodation and facilities across Collection
- Pension scheme
- Employee recognition and reward programmes
Hotel Receptionist in Hampshire employer: New Forest Hotels
Join the New Forest Collection team at Bartley Lodge Hotel, where we pride ourselves on creating a supportive and friendly work environment. As a Hotel Receptionist, you'll enjoy competitive pay, generous holiday allowances, and opportunities for career advancement, all while being part of a dedicated team that values exceptional customer service. With unique benefits like discounted accommodation rates and a focus on employee recognition, working here means being part of a community that truly cares about your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Hampshire
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing about Bartley Lodge Hotel and the New Forest Collection will show that you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a receptionist and how you'd handle them. This will help you feel more confident when discussing your experience during the interview.
✨Tip Number 3
Dress smartly for your interview. First impressions matter, especially in hospitality. A polished look will show that you take the role seriously and are ready to represent the hotel well.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Hotel Receptionist in Hampshire
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and motivated personality shine through! We want to see how you connect with guests and handle customer service situations, so don’t be afraid to share a bit about yourself.
Tailor Your Experience:Make sure to highlight any previous experience in hospitality or customer service. We’re looking for skills that match our needs, so relate your past roles to the responsibilities of a Hotel Receptionist at Bartley Lodge.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your qualifications stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at New Forest Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research Bartley Lodge Hotel and the New Forest Collection. Familiarise yourself with their services, facilities, and any recent news. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Show Off Your People Skills
As a Hotel Receptionist, excellent communication is key. Prepare examples of how you've handled customer enquiries or resolved issues in previous roles. Practising these scenarios can help you convey your interpersonal skills confidently during the interview.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage multiple tasks under pressure. Think of specific instances where you successfully juggled responsibilities, especially in a busy environment like hospitality.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills, such as how you'd handle an unhappy guest or a booking error. Prepare thoughtful responses that highlight your ability to stay calm and professional while providing excellent customer service.
