At a Glance
- Tasks: Provide top-notch customer service and manage guest reservations at our welcoming hotel.
- Company: Join the friendly team at New Forest Hotels, known for its excellent hospitality.
- Benefits: Enjoy a competitive salary, 28 days holiday, and discounted hotel rates.
- Other info: Flexible shifts including weekends and evenings, perfect for students.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Friendly attitude and strong communication skills are essential.
The predicted salary is between 26436 - 26436 £ per year.
New Forest Hotels is looking for a highly motivated and friendly Hotel Receptionist to join the team at Bartley Lodge Hotel. The successful candidate will be responsible for providing excellent customer service to guests, managing reservations, and ensuring a smooth reception area. This role involves working weekends, evenings, and occasionally night shifts.
Competitive salary of £26,436.80 per year along with benefits like 28 days holiday and discounted rates at hotel facilities.
Guest Experience Lead - Front Desk & Reservations in Hampshire employer: New Forest Hotels
New Forest Hotels is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary alongside generous benefits such as 28 days of holiday and discounted rates at our hotel facilities. Our welcoming work culture fosters teamwork and encourages personal development, making Bartley Lodge Hotel an ideal place for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead - Front Desk & Reservations in Hampshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on New Forest Hotels. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident when discussing your customer service skills and how you can enhance the guest experience at Bartley Lodge Hotel.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview, as it reflects your attitude towards the role and the importance of guest experience.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining the New Forest Hotels team.
We think you need these skills to ace Guest Experience Lead - Front Desk & Reservations in Hampshire
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and motivated personality shine through. We want to see how you connect with guests and create a welcoming atmosphere, so don’t be afraid to show us who you are!
Tailor Your Experience:Make sure to highlight any relevant experience in customer service or hospitality. We love seeing how your past roles have prepared you for the Guest Experience Lead position, so be specific about your achievements and skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so use bullet points if necessary and avoid long-winded sentences. Remember, we’re looking for clarity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at New Forest Hotels.
How to prepare for a job interview at New Forest Hotels
✨Know the Hotel Inside Out
Before your interview, make sure to research Bartley Lodge Hotel thoroughly. Familiarise yourself with its services, amenities, and any recent news or events. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Guest Experience Lead, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will highlight your ability to handle the demands of the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle common situations at the front desk, like dealing with a dissatisfied guest or managing a double booking. Practising these scenarios can help you articulate your thought process clearly.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you're aiming to be the face of the hotel!
