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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage guest check-ins and check-outs.
- Company: Join a vibrant hospitality group at Burley Manor Hotel.
- Benefits: Enjoy a competitive salary, 28 days holiday, and career development perks.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Thriving environment with opportunities for growth and employee rewards.
The predicted salary is between 25396 - 25396 £ per year.
A hospitality group in England is seeking a motivated Hotel Receptionist to join their team at Burley Manor Hotel. In this role, you will provide excellent customer service, manage guest check-ins and check-outs, and handle enquiries and complaints efficiently.
The ideal candidate will have:
- Experience in customer service
- Strong communication skills
- The ability to work under pressure
This position offers a salary of £25,396.80 plus service charge, 28 days of holiday, career development opportunities, and employee rewards.
Guest Experience Lead - Hotel Receptionist employer: New Forest Hotels
Contact Detail:
New Forest Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead - Hotel Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your interview skills! We recommend doing mock interviews with a friend or using online resources. This will help you feel more confident and prepared when it comes time to impress the hiring team.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for customer service shine through. Remember, they’re looking for someone who fits into their team culture as much as they are for skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Guest Experience Lead - Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in the hospitality industry.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service. We’re looking for someone who can handle guest check-ins and complaints with ease, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the role. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at New Forest Hotels
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled guest enquiries or complaints in the past. This will show that you understand the importance of excellent service and can handle pressure.
✨Research the Hotel
Take some time to learn about Burley Manor Hotel and its values. Familiarise yourself with their services and any recent news. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Practice Common Interview Questions
Prepare for typical interview questions related to hospitality, such as 'How would you handle a difficult guest?' or 'What do you think makes a great hotel experience?' Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the standards expected in a hotel environment.
