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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage reception duties at a stunning hotel.
- Company: Join a leading hospitality establishment in the UK with a focus on guest experience.
- Benefits: Enjoy a competitive salary, career development, and discounts on hotel services.
- Why this job: Be the face of the hotel and create memorable experiences for guests every day.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full-time role with opportunities for growth in a vibrant hospitality environment.
The predicted salary is between 25396 - 25396 £ per year.
A leading hospitality establishment in the United Kingdom is seeking a motivated Hotel Receptionist for its Burley Manor Hotel. The successful candidate will provide excellent customer service and manage reception duties including check-ins, reservations, and guest inquiries.
Ideal applicants should have:
- Prior customer service experience
- Strong communication skills
- Proficiency in Microsoft Office
This full-time position offers a salary of £25,396.80 plus service charge and various employee benefits including career development opportunities and discounts on hotel services.
Guest Experience Lead - Hotel Reception employer: New Forest Hotels
Contact Detail:
New Forest Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead - Hotel Reception
✨Tip Number 1
Make sure to research Burley Manor Hotel and its values before your interview. We want to see that you’re genuinely interested in our establishment and can align with our commitment to excellent customer service.
✨Tip Number 2
Practice your communication skills! Since the role involves interacting with guests, we recommend rehearsing common scenarios you might face at reception. This will help you feel more confident and prepared.
✨Tip Number 3
Don’t forget to showcase your previous customer service experience during the interview. We love hearing about how you’ve handled guest inquiries or resolved issues in the past!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed by us, and you’ll have access to all the latest job openings.
We think you need these skills to ace Guest Experience Lead - Hotel Reception
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond for guests in the past, so share those stories!
Tailor Your Application: Don’t just send a generic CV! We love it when applicants tailor their applications to us. Mention why you’re excited about working at Burley Manor Hotel specifically.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at New Forest Hotels
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled guest inquiries or resolved issues in the past. This will show that you understand the importance of excellent service in a hotel environment.
✨Familiarise Yourself with the Hotel
Do some research on Burley Manor Hotel and its offerings. Knowing about their services, amenities, and any recent news can help you stand out. It shows genuine interest and allows you to tailor your answers to align with their values.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would greet guests or handle common reception scenarios.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about career development opportunities or how the hotel measures guest satisfaction. It demonstrates your enthusiasm for the role and helps you assess if it's the right fit for you.
