General Assistant

Are you passionate about hospitality and looking for a versatile role in a stunning location? We are a charming small cosy hotel nestled in the heart of the New Forest, and we’re looking for a friendly, reliable, and hardworking General Assistant to join our fantastic team. This is a hands‑on position offering a variety of duties across different areas of the business.

Key Responsibilities:

• Reception: Greet guests with a warm welcome, check‑in/check‑out, answer phone calls, assist with bookings and provide local information.

• Food & Beverage: Assist in setting up and serving breakfast, prepareand serveour food offering throughout the day, servedrinks from the bar.Ensure a high standard of food service and cleanliness in the dining area.

• Housekeeping: Help maintain the cleanliness of guest rooms and public areas, ensuring they meet our high standards of presentation.

About You:

• Experience: Previous experience in hospitality or customer service is preferred but not essential.

• Skills: A friendly and approachable attitude, excellent communication skills, and a flexible approach to tasks.

• Team Player: You’ll be working with a small, close-knit team, so being able to work well with others is key.

• Passion for Hospitality: Enthusiasm for delivering great guest experiences and a keen eye for detail.

Why Join Us?

• Stunning Location: The New Forest offers beautiful surroundings, perfect for those who love nature and outdoor activities.

• Variety: This is a dynamic role with the chance to work in different areas of the hotel, ensuring no two days are the same.

• Friendly Team: Join a supportive and welcoming team, dedicated to creating memorable experiences for our guests.

• Competitive Pay: Competitive rates of pay, plus service charge, aduvet day on your birthday, Hospitality Action Wellbeing EAP, TiPJAR, discounts to local attractions and across our Collection.

If you love working in a busy and rewarding environment, where every day brings something new, we’d love to hear from you!

We look forward to hearing from you and potentially welcoming you to our team!