At a Glance
- Tasks: Provide top-notch customer service and manage guest check-ins and check-outs.
- Company: Join the friendly team at New Forest Hotels, known for its welcoming atmosphere.
- Benefits: Enjoy a competitive salary, 28 days holiday, and discounted stays across our hotels.
- Other info: Flexible shifts with opportunities for career growth in a vibrant environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Looking for motivated individuals with a passion for customer service.
The predicted salary is between 26436 - 26436 € per year.
New Forest Hotels is looking for a highly motivated and friendly Hotel Receptionist to join our New Forest Collection team at Bartley Lodge Hotel. The successful candidate will provide excellent customer service, manage guest check-ins and check-outs, and ensure a smooth running of the reception area.
With a salary of £26,436.80 annually, the role also includes:
- 28 days of holiday
- Career development opportunities
- Discounted accommodation rates across the collection
Weekend and holiday work is required.
Front Desk & Guest Experience Specialist employer: New Forest Hotels
New Forest Hotels is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture where team members are encouraged to develop their skills. Located in the picturesque New Forest, employees enjoy not only competitive salaries and generous holiday allowances but also unique benefits such as discounted accommodation rates across our collection, making it a rewarding place to work for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Guest Experience Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on New Forest Hotels and Bartley Lodge Hotel. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Front Desk & Guest Experience Specialist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation with a smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It gives us a chance to see your enthusiasm right from the start, so don’t hesitate to hit that apply button!
We think you need these skills to ace Front Desk & Guest Experience Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and motivated personality shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role!
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in customer service and reception roles. We love seeing how your past experiences align with what we’re looking for at Bartley Lodge Hotel.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team. Avoid fluff and focus on your key skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Front Desk & Guest Experience Specialist position. We can’t wait to hear from you!
How to prepare for a job interview at New Forest Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Bartley Lodge Hotel and the New Forest Collection. Familiarise yourself with their services, values, and any recent news. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Show Off Your People Skills
As a Front Desk & Guest Experience Specialist, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to make someone's experience memorable.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of presenting a welcoming image to guests.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various guest scenarios, such as complaints or busy check-in times. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
