At a Glance
- Tasks: Provide top-notch customer service and manage guest reservations at our welcoming hotel.
- Company: Join the friendly team at New Forest Hotels, known for its excellent hospitality.
- Benefits: Enjoy a competitive salary, 28 days holiday, and discounts on hotel facilities.
- Other info: Flexible shifts including weekends and evenings, perfect for students.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Friendly attitude and strong communication skills are essential.
The predicted salary is between 26436 - 26436 € per year.
New Forest Hotels is looking for a highly motivated and friendly Hotel Receptionist to join the team at Bartley Lodge Hotel. The successful candidate will be responsible for providing excellent customer service to guests, managing reservations, and ensuring a smooth reception area.
This role involves working weekends, evenings, and occasionally night shifts. Competitive salary of £26,436.80 per year along with benefits like 28 days holiday and discounted rates at hotel facilities.
Guest Experience Lead - Front Desk & Reservations in Cadnam employer: New Forest Hotels
New Forest Hotels is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary alongside generous benefits such as 28 days of holiday and discounted rates at hotel facilities. Our vibrant work culture fosters teamwork and camaraderie, making Bartley Lodge Hotel a rewarding place to develop your career in hospitality while enjoying the beautiful surroundings of the New Forest.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead - Front Desk & Reservations in Cadnam
✨Tip Number 1
Get to know the company! Research New Forest Hotels and Bartley Lodge Hotel. Understanding their values and what they stand for will help you connect better during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of scenarios where you can showcase your friendly and helpful nature. Role-play with a friend if you need to!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work at Bartley Lodge Hotel and might even refer you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Guest Experience Lead - Front Desk & Reservations in Cadnam
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and motivated personality shine through. We want to see how you connect with guests and create a welcoming atmosphere, so don’t be shy about sharing your passion for customer service!
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and responsibilities.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at New Forest Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Bartley Lodge Hotel and New Forest Hotels. Familiarise yourself with their services, amenities, and any recent news. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Guest Experience Lead, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will highlight your ability to handle the demands of the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle common situations at the front desk, like dealing with a dissatisfied guest or managing a double booking. Practising these scenarios can help you respond confidently.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
