At a Glance
- Tasks: Be the friendly voice for residents, handling calls and resolving housing queries.
- Company: Join New Forest District Council, a supportive team in beautiful Lyndhurst.
- Benefits: Enjoy hybrid working, fixed hours, and a chance to make a difference.
- Why this job: Help your community while gaining valuable customer service experience.
- Qualifications: Good ICT skills and a friendly telephone manner are essential.
The predicted salary is between 12 - 15 £ per hour.
New Forest District Council in Lyndhurst is seeking a part-time Customer Services Officer (Housing) to be the first point of contact for residents.
You will handle a wide range of calls, process payments, support tenancy issues, and coordinate with Housing teams to resolve queries with a high standard of service.
The role requires good ICT skills, a friendly telephone manner, and the ability to work in a busy contact centre. Hybrid working is available, with fixed hours across four days.
Housing Support & Customer Service Advisor (Part-Time) in Lyndhurst employer: NEW FOREST DISTRICT COUNCIL
As an Environmental Health Technical Officer in Lyndhurst, you will join a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive salaries, generous annual leave, and a hybrid working arrangement, the company fosters a healthy work-life balance while offering numerous employee discounts and a robust pension scheme. This role not only allows you to make a meaningful impact on public health but also provides access to various staff networks that promote diversity and inclusion.
Contact Details:
NEW FOREST DISTRICT COUNCIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support & Customer Service Advisor (Part-Time) in Lyndhurst
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like NEW FOREST DISTRICT COUNCIL and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at NEW FOREST DISTRICT COUNCIL and let us see your personality shine through!
We think you need these skills to ace Housing Support & Customer Service Advisor (Part-Time) in Lyndhurst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and NEW FOREST DISTRICT COUNCIL.
Get Familiar with Our Brand:Before applying, take some time to learn about NEW FOREST DISTRICT COUNCIL and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at NEW FOREST DISTRICT COUNCIL
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress NEW FOREST DISTRICT COUNCIL.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which NEW FOREST DISTRICT COUNCIL will surely appreciate.
