At a Glance
- Tasks: Provide top-notch customer service and support residents with housing-related queries.
- Company: Join the New Forest District Council, a community-focused organisation.
- Benefits: Enjoy a competitive salary, pension scheme, and paid leave.
- Other info: Part-time hybrid role with flexible working options.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong ICT skills and a passion for helping others.
The predicted salary is between 27939 - 30372 £ per year.
The New Forest District Council is hiring for the Customer Services Officer (Housing) position in Lyndhurst. This part-time role involves providing exceptional customer service to residents regarding housing-related issues and requires strong ICT and administrative skills.
Successful applicants will handle calls, process requests, and manage tenant relations.
The role offers a salary range of £27,939 - £30,372 per annum (pro rata) with benefits such as a pension scheme and paid leave.
Housing Customer Services Advisor - Part-Time, Hybrid in Lyndhurst employer: NEW FOREST DISTRICT COUNCIL
The New Forest District Council is an excellent employer, offering a supportive work culture that values community engagement and employee development. With flexible hybrid working arrangements, competitive salaries, and a comprehensive benefits package including a pension scheme and paid leave, this role provides meaningful opportunities for personal and professional growth in the picturesque setting of Lyndhurst.
Contact Details:
NEW FOREST DISTRICT COUNCIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Services Advisor - Part-Time, Hybrid in Lyndhurst
✨Tip Number 1
Make sure you research the New Forest District Council and their values. Knowing what they stand for will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Housing Customer Services Advisor and how you'd handle them. This will prepare you for any situational questions during the interview.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on the interview process and what the council is really looking for in a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Housing Customer Services Advisor - Part-Time, Hybrid in Lyndhurst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in housing or similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your ICT and administrative abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping residents with their housing issues. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Relevant Experience:When filling out your application, focus on any previous roles where you’ve handled calls or managed tenant relations. We’re keen to see how you’ve successfully navigated similar situations in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NEW FOREST DISTRICT COUNCIL
✨Know Your Stuff
Make sure you understand the ins and outs of housing services. Brush up on common housing issues and the processes involved. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you handled difficult situations or resolved complaints, as this will demonstrate your ability to manage tenant relations effectively.
✨Get Tech-Savvy
Since strong ICT skills are a must, be ready to discuss any relevant software or systems you've used in previous roles. If you can, practice using similar tools beforehand so you can speak about them with confidence during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the council's approach to housing services. This shows that you're engaged and have done your homework, plus it gives you a chance to assess if the role is the right fit for you.
