Housing Business Support Officer in Lyndhurst

Are you highly organised with a passion for delivering excellent customer service and supporting front line housing operations? We’re looking for a proactive and motivated Housing Business Support Officer to join our busy Housing team, providing vital administrative and operational support across a range of services. This is a varied and fast‑paced role where no two days are the same. You’ll play a key role in supporting our operational teams, working closely with Repairs Supervisors, contractors and colleagues to ensure services run smoothly and our tenants receive a responsive, high‑quality service. If you enjoy problem solving, have excellent administration skills, attention to detail and thrive in a customer‑focused environment, this could be the perfect opportunity for you.

About the role:

• Provide comprehensive administrative support to operational housing teams, including Repairs and Maintenance.
• Communicate with contractors, chasing works and ensuring timely completion of repairs and tasks.
• Support Repairs Supervisors with day‑to‑day administrative activities and coordination.
• Manage the tenant alterations process, ensuring applications are processed efficiently and in line with policy.
• Oversee tenant and internal recharges, including handling queries, investigations and complaints.
• Respond to tenant enquiries and complaints across operational services in a professional and timely manner.
• Support administration reporting functions, ensuring accurate data and performance information is maintained.
• Assist with voids coordination, providing cover during leave and supporting peak demand periods.
• Work collaboratively with colleagues across Housing to ensure seamless service delivery.
• Help maintain accurate records and systems to support operational performance and compliance.

Experience and qualifications:

• Experience in an administrative role within a busy, customer‑focused environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills and confidence dealing with tenants, colleagues and contractors.
• Experience handling customer queries and complaints effectively.
• IT literate with experience using systems and performance monitoring tools, including Microsoft Office and housing/asset systems.
• Attention to detail and ability to maintain accurate records and data.
• Proven experience managing or supervising staff in a busy administrative environment.
• Ability to work independently and as part of a team.
• A proactive, flexible approach with a willingness to support across different areas of the service.
• Good understanding of housing services, repairs or social housing (preferred).

Benefits:

• £31,161 - £34,654 per annum, pay award pending (starting at the bottom of the pay scale as standard).
• 25-26 days annual leave plus bank holidays.
• Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs).
• Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice.
• Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers.
• Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories.
• A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness).
• Access to learning and development opportunities to support your growth.

Working Hours:

37 hours per week, Monday to Friday between 8 am and 5.15 pm. This role can be flexible in start and finish times, but this would be dependent on the needs of the service.