At a Glance
- Tasks: Monitor CCTV cameras and respond to community alarm calls to ensure safety.
- Company: Join New Forest District Council, a values-led organisation focused on community support.
- Benefits: Competitive salary, flexible shifts, generous leave, and employee discounts.
- Other info: Be part of a supportive team with opportunities for growth and learning.
- Why this job: Make a real difference in community safety while developing your skills.
- Qualifications: Strong observational skills and a compassionate approach are essential.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
- Salary £27,939 – £30,372 (pro rata) +5% shift enhancement for Flexi shifts (pay award pending)
- Contractual hours 19.25
- Basis Part time
- Region South
- Job category/type CCTV & Community Alarms
- Date posted 11/08/2026
Job description
Are you passionate about helping others and able to work under pressure? New Forest District Council is looking for a vigilant, compassionate individual who is confident with modern technology, to join our team in our modern 24-hour control room. In this role, you’ll help monitor over 120 cameras and support the delivery of our Community Alarm (Careline) service, which connects to over 2000 clients. This is a unique opportunity to play a vital role in community safety, emergency response, and support for vulnerable residents.
What You’ll Be Doing:
- Monitoring over 120 CCTV cameras across public spaces and council assets to detect and respond to incidents
- Liaising with emergency services, including police control centres and officers, to support crime prevention and public safety
- Responding to Community Alarm (Careline) calls, assessing needs, and taking appropriate action, including contacting emergency services
- Installing, programming, and maintaining alarm units in clients’ homes, ensuring their safety and peace of mind (a clean driving licence and access to a vehicle are required)
- Handling out-of-hours council calls and public enquiries professionally and efficiently
- Preparing and managing sensitive data, including CCTV footage, in line with data protection laws and operational codes of practice
- Operating and maintaining security systems, radios, and IT platforms, including Microsoft Office and specialist software
What We’re Looking For:
- Strong observational skills and the ability to remain focused and calm under pressure
- Excellent customer service skills for dealing with appointment preparation, scheduling and customer enquiries.
- Excellent verbal and written communication skills for incident reporting and customer interaction
- A professional, empathetic, and confident approach when dealing with vulnerable individuals or distressing situations
- Good level of IT literacy and the ability to learn and operate bespoke monitoring systems
- Physical dexterity for equipment installation and basic maintenance
- Ability to work independently and as part of a team, using initiative within established procedures
- Experience handling confidential information and understanding of data protection principles
- Willingness to work additional hours to cover leave or sickness when needed
Additional Information:
- You’ll be part of a 24/7 operation, contributing to a safer, more responsive community
- Enhanced DBS clearance is required due to the sensitive nature of the role
- Aptitude or personality assessments may be part of the selection process
- Travel expenses are reimbursed for home visits
What’s in it for you?
- £27,939 – £30,372 (pro rata) +5% shift enhancement for Flexi shifts (pay award pending)
- 23 - 24 annual leave days - plus an additional weeks equivalent after 5 years’ service
- Bank Holiday working enhancement
- Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
- Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
- Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
- Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
- A values-led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
- Access to learning and development opportunities to support your growth
- A supportive, inclusive culture, where everyone is welcomed and valued
We are proud to be a Disability Confident Employer and offer a range of active staff networks, including: Equality, Diversity & Inclusion (EDI) Group, LGBTQ+ Network, Women’s Network, Early Careers Network, Neurodiversity Network.
About us
At NFDC we recognise that every colleague - whether in operational, frontline, or office-based roles - plays a vital part in delivering high-quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.
We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.
We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.
If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.
For more information and an informal chat about the role, please contact: Carrie Hesp or Becky Dannon 023 8028 5523 or email controlroomsupervisors@nfdc.gov.uk
This post requires an Enhanced DBS check to be completed. You must include details and dates of ‘spent’ convictions, cautions and reprimands and final warnings.
Closing Date: Midnight Tuesday 8th September 2026
Interview date: Monday 14th and Tuesday 15th September 2026
CCTV and Community Alarms Operator - Part time in Lyndhurst employer: NEW FOREST DISTRICT COUNCIL
As an Environmental Health Technical Officer in Lyndhurst, you will join a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive salaries, generous annual leave, and a hybrid working arrangement, the company fosters a healthy work-life balance while offering numerous employee discounts and a robust pension scheme. This role not only allows you to make a meaningful impact on public health but also provides access to various staff networks that promote diversity and inclusion.
Contact Details:
NEW FOREST DISTRICT COUNCIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CCTV and Community Alarms Operator - Part time in Lyndhurst
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