Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for environmental enquiries and provide essential admin support.
- Company: Join a dynamic team in the Environmental & Regulation Service.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive work environment.
- Other info: Permanent role with 32 hours per week and great career development prospects.
- Why this job: Make a real difference while developing your skills in a rewarding role.
- Qualifications: Experience with Microsoft Office 365 and strong communication skills are essential.
The predicted salary is between 26635 - 27380 £ per year.
We are seeking a Business Support Assistant to join our busy Environmental & Regulation Service. This is a key customer focused role, acting as the first point of contact for the service and providing essential administrative support.
About the Role
- Acting as the first point of contact for the Environmental & Regulation Service
- Responding to a high volume of telephone and email enquiries from members of the public, businesses, and internal colleagues
- Providing accurate information and effectively signposting enquiries to the appropriate officers or teams
- Supporting the smooth day‑to‑day operation of a fast‑paced service
- Maintaining records and ensuring enquiries are logged and processed efficiently
What We’re Looking For
- Experience in the use of Microsoft Office 365, including Outlook, Word, Excel and PowerPoint
- Excellent team‑working skills, with the ability to work collaboratively in a busy environment
- Strong customer care and communication skills, with confidence liaising with members of the public, front‑line staff and external agencies
- Good organisational skills and attention to detail
- Ability to remain calm and professional while managing competing priorities
Desirable Experience
- Experience of working within a Local Authority
- A working knowledge of Acolaid, Netcall and Microsoft Teams would be beneficial
What We Offer
- A permanent role working 32 hours per week
- An opportunity to work in a varied and rewarding service area
- A supportive team environment with training and development opportunities
What’s in it for you?
As part of our commitment to being a supportive and people‑centred employer, we offer a range of benefits designed to help you thrive both in and outside of work: £26,635 - £27,380 per annum pro rata (pay award pending)
Business Support Assistant - Environmental and Regulation employer: NEW FOREST DISTRICT COUNCIL
Contact Detail:
NEW FOREST DISTRICT COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant - Environmental and Regulation
✨Tip Number 1
Make sure to research the Environmental & Regulation Service before your interview. Knowing their key projects and challenges will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being the first point of contact, think of examples where you've successfully handled enquiries or resolved issues in a busy environment.
✨Tip Number 3
Don’t forget to showcase your Microsoft Office 365 skills during the interview. Be ready to discuss how you’ve used tools like Outlook, Word, and Excel to support your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Support Assistant - Environmental and Regulation
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Business Support Assistant. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Care Skills: Since this role is all about being the first point of contact, emphasise your customer care and communication skills. Share examples of how you've successfully handled enquiries or supported customers in the past.
Be Organised and Detail-Oriented: Demonstrate your organisational skills by keeping your application neat and well-structured. Mention any experience you have with maintaining records or managing multiple tasks, as this will resonate with our need for attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NEW FOREST DISTRICT COUNCIL
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Assistant in the Environmental & Regulation Service. Familiarise yourself with the key tasks like handling enquiries and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Care Skills
Since this role is customer-focused, prepare examples of how you've successfully handled customer enquiries in the past. Think about times when you provided accurate information or effectively signposted queries. This will showcase your strong communication skills and ability to remain calm under pressure.
✨Get Comfortable with Microsoft Office 365
Brush up on your Microsoft Office 365 skills, especially Outlook, Word, Excel, and PowerPoint. Be ready to discuss how you've used these tools in previous roles. If you have experience with Acolaid or Netcall, mention that too—it could give you an edge!
✨Demonstrate Team Spirit
This position requires excellent team-working skills, so be prepared to talk about your experiences working collaboratively in busy environments. Share specific examples of how you contributed to a team’s success and how you handle competing priorities while maintaining professionalism.